Thomas Mox
Operations
Grove City
Summary
Dynamic and results-oriented warehouse and operations leader with over 30 years of progressive experience managing large-scale distribution and fulfillment operations. Proven track record in overseeing multimillion-dollar P&L budgets, driving operational efficiency, and leading cross-functional teams. Adept at improving productivity, enhancing safety, and implementing cost-saving strategies while ensuring high customer satisfaction. Expert in integrating new technologies, improving processes, and managing large teams across complex supply chains.
Overview
30
30
years of professional experience
1992
1992
years of post-secondary education
Work History
Head of Warehouse Operations
Illuminate USA
04.2024 - Current
- Lead all warehouse operations, managing a team of 175 associates, 4 operations managers, 6 supervisors, and 12 leads across raw materials and finished goods functions
- Responsible for the startup and continuous improvement of a 400,000 sq
- Ft
- Distribution center, ensuring seamless operations, maximizing productivity, and achieving key performance metrics
- Established and optimized processes for inventory management, reducing stock wastage by 10% and improving order fulfillment accuracy by 20%
- Implemented cost-saving initiatives that contributed to a reduction in operational expenses, aligning with the company’s strategic goals
- Developed and enforced safety policies, ensuring compliance with regulatory requirements and fostering a safe work environment
- Coordinated with cross-functional teams including production, logistics, and planning to streamline operations and meet organizational objectives
Multi-Site Manager
Amazon
11.2020 - 04.2024
- Oversaw operations across 2 states, managing 12 managers and 200 associates within the XLSC network
- Played a key role in the startup and successful launch of 6 new distribution facilities, ensuring seamless integration into the existing network
- Spearheaded cost-saving initiatives that improved operational efficiency, achieving a 15% increase in productivity and reducing worker injuries by improving safety standards
- Collaborated with cross-functional teams (safety, engineering, HR, etc.) to create a culture of continuous improvement and high-performance standards
- Led the training and development of 20+ new leaders, with several advancing to prominent leadership roles within the company
- Achieved the best Customer Satisfaction performance in the XLSC network for 2022 through process improvements and enhanced customer service protocols
Regional Operations Manager
La-Z-Boy
11.2015 - 11.2020
- Managed full P&L responsibility for multiple regional distribution centers, driving a 60% year-over-year increase in net profit
- Oversaw the distribution for 87 stores across 10 states, ensuring the highest operational standards were maintained
- Orchestrated the implementation of second-shift operations, resulting in increased production capacity, improved safety protocols, and enhanced equipment efficiency
- Led the successful transition from RMS to WMS, streamlining operations and creating daily FTE/UPH tracking systems that increased accuracy and reporting
Ecommerce Manager
Michael Kors
11.2014 - 10.2015
- Managed third-party logistics (3PL) partnerships, ensuring compliance with service level agreements and improving inventory integrity
- Led efforts in optimizing cycle counting and physical inventory management, resulting in improved stock accuracy
- Coordinated with 3PL providers to adjust operations in response to fluctuating demand, aligning production plans with actual sales forecasts
Education
Bachelor of Science - Transportation and Logistics
The Ohio State University
Columbus, OhioSkills
P&L Oversight & Budgeting
Operational Efficiency Optimization
Process Improvement & Lean Strategies
Warehouse Management Systems (WMS)
Cross-functional Team Leadership
Change Management & Training
Safety & Compliance Standards
Strategic Planning & Forecasting
Inventory & Supply Chain Management
Customer Satisfaction & Relationship Building
Microsoft Office Suite (Excel, PowerPoint, Word)
Leadership And Community Engagement
- Successfully mentored 13 associates into leadership roles, establishing career development and mentoring programs that contributed to team growth and retention.
- As the community engagement lead at Amazon, spearheaded volunteer initiatives and partnerships that enhanced Amazon’s community presence and employee engagement.
Timeline
Head of Warehouse Operations
Illuminate USA
04.2024 - Current
Multi-Site Manager
Amazon
11.2020 - 04.2024
Regional Operations Manager
La-Z-Boy
11.2015 - 11.2020
Ecommerce Manager
Michael Kors
11.2014 - 10.2015
Bachelor of Science - Transportation and Logistics
The Ohio State University