Established a monthly Leadership Development program to help mentor and grow leaders.
Mentored various leaders through various crucial conversations/decisions effecting daily operations
Led efforts to decrease turnover rate through leadership development resulting our to drop from 20% in 2023 to 12% in 2024
Assistant Administrator/Administrator-in-Training
Pennant Group
06.2022 - 11.2022
Analyzed and projected Profit and Loss (P&L) Statements for the facility
Adjusted the P&L statement daily by monitoring labor wages/hour, expenses, and unexpected costs to the facility to ensure accuracy
Collaborated with Office Manager weekly regarding accruals and billing for residents at the facility to identify problem areas in our billing process to achieve improved collection rates
Managed daily operations of the facility and strategized decisions with directors in our maintenance, wellness, and dietary departments
Partnered in implementing an accountability standard/process in the wellness department that included shift change reports, team leads, and daily huddles, leading to a more functional department
Conducted training seminars for Directors on hiring process improvements to help reduce turnover rate of the facility
Identified needed processes and developed ways to improve and implement new functional processes in the facility
Created staffing schedules for caregivers while taking an in-depth look into the overall labor of the facility, trying to find ways to reduce overtime
Head of Human Resources (HR/HR Consultant)
Oklahoma Arthritis Center
01.2019 - 01.2022
Served as the HR business partner to the executive team and responsible for all HR functions in the company
Primary point person for inquiries regarding HR-related questions
Counseled lead managers on employee discipline, terminations, hiring, and interviews
Responsible for onboarding and offboarding all employees and ensuring compliance with state and federal employment laws for I-9, drug testing, etc
Implemented and developed multiple standard operating procedures that led to more efficient operations
Administrative Intern
Shriner’s Hospital for Children – Salt Lake City
05.2021 - 08.2021
Primarily focused on projects related to the hospital’s upcoming merger and acquisition activities including:
Developing and implementing an employee transition plan that provides departing employees with resources and information to find future employment
Conducting training seminars for several employees on improving their resumes and interview questions
Researching and outlining the conversion and necessary licensure requirements for an in-patient hospital to transition to an ambulatory clinic model
Researching and presenting a proposal for cost-effective housing and transportation options in the Salt Lake area for the Shriners International Children’s Program
HR Administrator
Heartland Payment Systems
05.2019 - 11.2019
Responsible for onboarding over50 new sales staff members
Primary point person for inbound inquiries about employee benefits, pay401k, and other HR related questions
Gathered information and approved appropriate documents about employees being terminated, before completing the process of termination
Managed key processes required for vetting potential candidates
Monitored key compliance processes required for sales employees
HR Assistant/Customer Service Coordinator
Blusource
01.2018 - 01.2019
Responsible for identifying and interviewing candidates for summer internship positions
Responsible for managing payroll and employee time tracking processes
Assisted in recruitment, selection, and orientation of candidates for summer positions
Analyst for key sales invoice, customer applications, and customer service date
Education
Masters of Healthcare Administration -
University of Utah
Salt Lake City, UT
01.2022
Bachelor of Business Administration - Human Resources Management
University of Central Oklahoma
Edmond, OK
01.2018
Timeline
Human Resources/Chief Operating Officer
Banner Lassen Medical Center
05.2023 - Current
Assistant Administrator/Administrator-in-Training
Pennant Group
06.2022 - 11.2022
Administrative Intern
Shriner’s Hospital for Children – Salt Lake City
05.2021 - 08.2021
HR Administrator
Heartland Payment Systems
05.2019 - 11.2019
Head of Human Resources (HR/HR Consultant)
Oklahoma Arthritis Center
01.2019 - 01.2022
HR Assistant/Customer Service Coordinator
Blusource
01.2018 - 01.2019
Bachelor of Business Administration - Human Resources Management
Surgical Technician/ Certified Sterile Processing Technician at Banner Lassen Medical CenterSurgical Technician/ Certified Sterile Processing Technician at Banner Lassen Medical Center
Administrative Support Specialist at Lassen County Community Social ServicesAdministrative Support Specialist at Lassen County Community Social Services
Chief Human Resources Officer/Chief Program Officer at Bhutan Infocom And Media AuthorityChief Human Resources Officer/Chief Program Officer at Bhutan Infocom And Media Authority
Chief Operating Officer, Human - Centered Design SME at NATIONAL ALLIANCE AGAINST DISPARITIES IN PATIENT HEALTHChief Operating Officer, Human - Centered Design SME at NATIONAL ALLIANCE AGAINST DISPARITIES IN PATIENT HEALTH