THOMAS MULLOY
Smyrna,GA
Summary
Versatile and results-driven professional with experience in financial analysis, customer service, sales, and digital marketing. Proficient in analyzing financial data, assessing risk, and conducting due diligence to support successful loan transactions. Skilled in CRM tools (Salesforce), Excel, and contact center technologies, with a strong ability to resolve issues and meet sales and service goals in high-volume environments.
Strong communicator with a track record of building lasting client relationships and supporting cross-functional teams. Background includes digital marketing support, data management, and event promotion. Known for reliability, attention to detail, and a positive, team-oriented approach.
Overview
5
5
years of professional experience
Work History
Sales and Customer Experience Intern
Hornblower City Experiences
Remote
05.2025 - Current
- Developed customer service and sales skills by responding to high-volume inbound calls and accurately processing reservations across North America and Europe
- Gained hands-on experience with CRM and call center technologies, including Salesforce, Talkdesk, and Calabrio, while working in a fast-paced, virtual contact center environment
- Strengthened communication, attention to detail, and problem-solving abilities through collaborative, service-oriented work within a global hospitality team
Data Management/Digital Marketing Intern
NetOne Talent
Atlanta, GA
01.2025 - 05.2025
- Gained proficiency in Microsoft Excel through extensive data entry, spreadsheet creation, and data management tasks
- Collected, organized, and analyzed data from websites and various sources to support digital marketing initiatives
- Demonstrated adaptability by assisting with diverse tasks, enhancing teamwork, time management, and attention to detail
Broker Associate
ECP Business Capital
Lexington, KY
01.2022 - 01.2024
- Proficient in analyzing financial data, assessing risk, and negotiating favorable terms. Strong communication and relationship-building skills to establish lasting client connections. Committed to delivering exceptional service and driving successful loan transactions.
- Offered financial analysis and risk assessment to the businesses applying for loans.
- Conducted comprehensive financial analysis and due diligence on prospective borrowers.
Marketing and Event Promoter
NOVA Marketing Group
01.2021 - 01.2023
- Helped promote and plan social events for bars and clubs.
- As well as helped promote social media campaigns for specific events we held at these venues.
- Executed comprehensive marketing plans to promote events and drive attendance.
- Implemented innovative marketing strategies, resulting in an increased percentage in event awareness, attendance, and sales.
Education
Bachelor of Science - Organizational And Professional Communication
Kennesaw State University
Kennesaw, GA12.2025
Associates of Arts - Communications
Bluegrass Community and Technical College
Lexington, KYHigh School -
St. Pius X Catholic High School
Atlanta, GASkills
- Customer Service
- Financial/Data Analysis
- Critical Thinking
- Prospecting and Networking
- Customer Database Maintenance
- Skilled Negotiator
- Relationship Building
- Marketing Strategies
- Problem Solving
- Customer Demographics
- Technical Proficiency
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales and Customer Experience Intern
Hornblower City Experiences
05.2025 - Current
Data Management/Digital Marketing Intern
NetOne Talent
01.2025 - 05.2025
Broker Associate
ECP Business Capital
01.2022 - 01.2024
Marketing and Event Promoter
NOVA Marketing Group
01.2021 - 01.2023
Bachelor of Science - Organizational And Professional Communication
Kennesaw State University
Associates of Arts - Communications
Bluegrass Community and Technical College
High School -
St. Pius X Catholic High School
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