Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Munton

Charleston,SC

Summary

Operations Manager and team leader with proven ability to inspire a shared vision and empower and motivate teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups, applying sound business judgment and influencing skills to meet and exceed goals. Maintains basic working knowledge of all operations with the ability to drill down to identify problems and take corrective actions.

Overview

27
27
years of professional experience

Work History

Department Manager

Floor & Decor
Charleston, SC
07.2020 - Current
  • Performed opening and closing duties as part of management team and handled cash management.
  • Lead and manage a team of up to 15 employees in the store, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Worked closely with sales associates to complete tasks.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input.

Owner/Operator

Missy's Kitchen
St. Marys, GA
02.2013 - 07.2019
  • Built relationships with vendors and monitored supply chain to spot and correct deficiencies
  • Oversaw daily operations, focusing on efficiency, team collaboration and process improvements
  • Managed the performance of team members, conducted performance appraisals, and reviews
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Maintained an onsite presence to ensure the operations team met all company operational standards
  • Held associates accountable for meeting established operational guidelines, customer service expectations, and company policies
  • Increased employee job satisfaction with hands-on, motivational approaches
  • Maintained accurate and current employment records for all positions and team members
  • Oversaw smooth employee terminations by coordinating paperwork and conducting the exit interviews
  • Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants and onboarding new employees
  • Maintained the correct balance and necessary funding in cash, payroll and tax payment accounts
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Make bank deposits
  • Pay invoices
  • Maintain good customer relations to ensure repeat business
  • Maintain good vendor relations to ensure quality
  • Maintain equipment
  • Train employees.

Department Supervisor

Home Depot
Brunswick, GA
06.1999 - 02.2009
  • Attended store walkthroughs with the management team and followed-up on directives and recommendations
  • Partnered with Associates to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety
  • Trained and mentored employees to boost individual and team performance
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
  • Delegated assignments based on the employees' knowledge and abilities
  • Stayed closely connected with floor operations by engaging customers and offering assistance
  • Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers
  • Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store
  • Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
  • Ensured all customers received friendly, quick, and efficient service
  • Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays
  • Coordinated pricing changes and short-term promotions to increase the sales of specific items
  • Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.

Store Manager

T & C Pawn World
St. Marys, GA
02.1998 - 08.2004
  • Recognized for excellence in building and motivating management and hourly teams
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer
  • Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Increased employee job satisfaction with hands-on, motivational approaches
  • Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
  • Managed the performance of team members
  • Supported back office procedures, including hiring and employment processes
  • Held associates accountable for meeting established operational guidelines, customer service expectations, and company policies
  • Oversaw daily operations with focusing on efficiency, team collaboration and process improvements
  • Make bank deposits.

Chief Operations Officer

Special Operations Security Forces
Groton, CT
06.1986
  • Consulted with customers to understand their desires and their needs
  • Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants and onboarding new employees
  • Oversaw smooth employee terminations by coordinating paperwork and conducting the exit interviews
  • Created training manuals, multimedia aids and supplementary materials to help employees better understand the material
  • Oriented new hires to the work with initial training and on-going mentoring programs
  • Keep time sheets for employees
  • Provide Personal Protection for clients.

Security Officer

Securiguard Inc.
Kingsbay, GA
  • Monitored checkpoints and prevented entry by unauthorized individuals or those carrying contraband items
  • Worked with local and federal law enforcement professionals to investigate and resolve security problems
  • Patrolled the premises to identify and quickly respond to suspicious individuals or activities
  • Monitored entrances and exists personally and through the use of CCTV to protect against unauthorized individuals
  • Completed daily reports outlining regular activities and notable incidents, including theft and property damage
  • Responded to all types of crises, including medical issues and intrusion alarms
  • Trained subordinates and non-security personnel in the correct methods for handling security concerns
  • Trained DOD Police and Security personnel in the correct methods for handling security concerns.

Education

High School Diploma - General Studies

Montville High School
Montville, CT

Skills

  • Policy and program development
  • Time management
  • Staff management
  • Human resources
  • Manage operations
  • Customer service excellence
  • Creative problem-solving
  • Manage employees
  • Employee training and development
  • Inventory control

Timeline

Department Manager

Floor & Decor
07.2020 - Current

Owner/Operator

Missy's Kitchen
02.2013 - 07.2019

Department Supervisor

Home Depot
06.1999 - 02.2009

Store Manager

T & C Pawn World
02.1998 - 08.2004

Chief Operations Officer

Special Operations Security Forces
06.1986

Security Officer

Securiguard Inc.

High School Diploma - General Studies

Montville High School

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Thomas Munton