Thomas Murphy

2022 to 2025 Client Support Analyst CB GLOBAL SERVICES CLIENT ONBOARDING & SERVICE (COS) COS SOLUTION CENTERS

Notable Past 3 years I have directed all TylerTech premier onshore CUID onboarding needs Worked closely with Doug Megow and Jonathan Pruitt almost 7 days/week ; I managed 3 key ‘Tyler traffic savvy’ ATS/TPS agents while TeamLead for 40 agents in Technolology Operations. When Tyler needs were migrated to ATS /TPS , I took on the entire Tyler CUID traffic myself .

• Improved client satisfaction by providing timely and accurate responses to inquiries.
• Provided support during annual audits, ensuring all necessary documentation was readily available and accurately maintained.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Advanced Technical Support Client Support Orbital, Netconnect, OPT
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Debit Operations Canada and US

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.