Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Murray

Virginia Beach,VA

Summary

Dynamic professional with a proven track record at Virginia Wesleyan University, excelling in project coordination and process improvement. Adept at enhancing operational efficiency and fostering team collaboration, I leverage strong decision-making and customer service skills to drive strategic initiatives and achieve organizational goals. Committed to continuous improvement and staff development.

Overview

31
31
years of professional experience

Work History

Coordinator of Enrollment Outreach

Virginia Wesleyan University
09.2015 - 11.2024
  • Coordinated cross-departmental communication to ensure alignment on project goals and initiatives.
  • Developed and implemented process improvements, enhancing operational efficiency within the department.
  • Managed scheduling and logistics for events, ensuring seamless execution and participant satisfaction.
  • Trained and mentored new staff on procedures, fostering a collaborative team environment.
  • Evaluated program effectiveness through feedback collection, driving continuous improvement efforts.
  • Facilitated workshops and training sessions to enhance staff skills and knowledge retention.
  • Collaborated with stakeholders to develop strategic plans that align with institutional objectives.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Weekend/Evening Credit Manager

Hatnes/The DUMP
10.2012 - 10.2017
  • Developed and implemented credit policies to enhance risk management strategies.
  • Analyzed credit data and financial statements to assess customer creditworthiness.
  • Led cross-functional teams in evaluating and mitigating credit risks across business units.
  • Streamlined credit approval processes, reducing turnaround time by optimizing workflows.
  • Mentored junior staff on credit assessment techniques and best practices in risk evaluation.
  • Collaborated with sales teams to align credit limits with strategic business objectives.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
  • Reviewed and analyzed loan procedures.65%
  • Optimized credit approval and collection processes, improving operational efficiencies by over 65%.
  • Reviewed and updated credit policies regularly in response to changing market conditions, industry trends, and emerging risks.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Leveraged advanced analytics tools in assessing borrower applications which resulted in better-informed lending decisions.
  • Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
  • Complied with established internal controls and policies.
  • Supported financial director with special projects and additional job duties.

Managing General Partner/Owner

Nuhome TV & Furniture/ Wolfe Group, Inc.
09.1993 - 10.2013
  • Led strategic investment initiatives to enhance portfolio performance and drive growth.
  • Developed and implemented operational frameworks to optimize business processes and improve efficiency.
  • Mentored junior partners, fostering talent development and promoting collaborative decision-making.
  • Analyzed market trends to inform investment strategies and identify new opportunities for expansion.
  • Negotiated partnership agreements, ensuring alignment with organizational goals and stakeholder interests.
  • Evaluated potential acquisitions, conducting due diligence to assess risks and benefits effectively.
  • Established performance metrics to monitor progress, facilitating data-driven decisions for continuous improvement.
  • Cultivated relationships with key stakeholders, enhancing networks that support business objectives and initiatives.
  • Implemented best practices in corporate governance, fostering transparency, collaboration, and ethical conduct among all partners.
  • Ensured legal compliance for all partnership activities by maintaining accurate records, documentation, and reporting to relevant authorities.
  • Increased overall partnership profitability by implementing strategic growth initiatives and streamlining operational processes.
  • Extended reach into new markets through rigorous research efforts combined with targeted marketing campaigns tailored specifically towards identified target segments.
  • Enhanced investor relations and secured new funding sources through effective communication and presentations of partnership vision and performance.
  • Optimized resource allocation by continuously monitoring operational efficiency and reallocating resources as needed to achieve desired outcomes.
  • Developed a strong network of industry connections through attending conferences, trade shows, and other networking events to drive new business opportunities.
  • Reduced overhead costs significantly without sacrificing productivity levels or employee morale via implementation of cost-saving measures such as outsourcing non-core functions.
  • Secured long-term contracts with key clients by delivering exceptional service quality consistently over time, leading to customer satisfaction.
  • Collaborated with cross-functional teams to develop innovative solutions that addressed market needs while generating revenue growth for the partnership.
  • Mentored junior team members in their professional development, fostering a collaborative environment that encouraged skill growth and knowledge sharing.
  • Established clear performance metrics for each partner, ensuring accountability and driving continuous improvement across the organization.
  • Conducted regular financial analysis to identify areas of improvement in budgeting, forecasting, and cost management for increased profitability.
  • Promoted a culture of continuous improvement by regularly soliciting feedback from both internal staff members as well as external stakeholders for implementation of necessary changes based on findings.
  • Managed risk effectively by implementing robust risk assessment processes and making informed decisions on key investments or acquisitions.
  • Drove innovation within the partnership by encouraging creative problem-solving approaches to address complex business challenges successfully.
  • Led successful negotiations with potential investors and partners by showcasing the value proposition of the partnership''s products or services.
  • Formed strategic alliances with complementary businesses that proved mutually beneficial by increasing overall market share within a given sector while reducing competition.
  • Gained recognition within the industry as thought leaders in their respective field due to participation in panel discussions, guest writing for reputable publications, and conducting webinars on relevant topics.
  • Ensured long-term sustainability of partnership assets through prudent financial planning methods including regular reviews of investment portfolios and diversification strategies.
  • Managed inventory control processes to optimize stock levels and reduce overhead costs.
  • Developed and implemented business strategies to enhance operational efficiency and customer satisfaction.
  • Trained and mentored team members to improve service delivery and maintain high-quality standards.
  • Analyzed market trends to identify growth opportunities and adjust business offerings accordingly.
  • Established strong vendor relationships to negotiate favorable terms and improve supply chain performance.
  • Streamlined administrative processes, reducing response times and improving overall workflow efficiency.
  • Oversaw financial management, including budgeting, forecasting, and expense tracking for profitability.
  • Led marketing initiatives that increased brand visibility and attracted new customer segments.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Education

Associate of Science - Accounting

Holyoke Community College
Holyoke, MA

Accounting And Finance

Western New England University
Springfield, MA

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • Project coordination
  • Discretion and confidentiality
  • Process improvement
  • Project Support
  • Staff management
  • Strategic planning
  • Administrative leadership
  • Regulatory compliance
  • Operations management
  • Staff supervision
  • Best practices implementation
  • Team oversight
  • Consulting
  • Financial management
  • Business development
  • Business administration
  • Problem-solving
  • Attention to detail
  • Clear communication
  • Team collaboration
  • Adaptability and flexibility
  • Conflict resolution
  • Risk management
  • Team leadership
  • Phone and email etiquette
  • Coaching and mentoring
  • Handling complaints
  • Staff training
  • Customer service management
  • Employee supervision
  • Staff development and training
  • Administration and operations
  • Workflow optimization
  • Support services
  • Motivational leadership
  • New hire orientation
  • Policy and procedure modification
  • Goal setting

Timeline

Coordinator of Enrollment Outreach

Virginia Wesleyan University
09.2015 - 11.2024

Weekend/Evening Credit Manager

Hatnes/The DUMP
10.2012 - 10.2017

Managing General Partner/Owner

Nuhome TV & Furniture/ Wolfe Group, Inc.
09.1993 - 10.2013

Associate of Science - Accounting

Holyoke Community College

Accounting And Finance

Western New England University

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Thomas Murray