Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Thomas Nance

Burkesville,KY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Zaxbys
11.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Self-employed

270 Delivery
01.2022 - Current
  • Started a food delivery business, addressing customer concerns, integrating technology for efficiency, managing finances, and leading a food delivery business, addressing customer concerns, integrating technology for efficiency, managing finances, and leading a team.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Sales Associate

Cellular Sales
01.2018 - 01.2022
  • Performed sales duties and provided customer service in a cellular sales environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Tanning Salon Owner

Sol~Terra
01.2016 - 06.2018
  • Owned and operated a tanning salon, managing day-to-day operations, providing customer service, and implementing marketing strategies.
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
  • Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
  • Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
  • Consulted with customers to assess needs and propose optimal solutions.

Security Contractor

Constellis
01.2017 - 10.2017
  • Worked as a security contractor, maintaining security protocols, collaborating with other contractors, and providing training.
  • Prevented unauthorized access to high-profile facilities, utilizing advanced surveillance equipment and techniques.
  • Created a safe work environment for colleagues by identifying potential hazards and implementing preventive measures accordingly.
  • Provided detailed reports on incidents or suspicious activities, enabling swift action from relevant authorities when necessary.

Military Police Officer

U.S. Army
07.2008 - 03.2016
  • Served as a Military Police Officer in the U.S
  • Army, ensuring the security of military installations, supervising and training junior soldiers, and maintaining law and order.
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.

Education

Some College (No Degree) - Business

Kaplan University
Davenport, FL

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Customer Relations
  • Inventory Control
  • Client Relations
  • Schedule Management
  • Labor Cost Controls
  • P&L Management

Certification

  • SafeServ
  • GM Capstone Cert

Accomplishments

  • Successfully ran and managed a business, scheduling and hiring employees
  • Responsible for ordering supplies
  • Implemented cost-saving measures to increase profits
  • Developed and executed marketing plans to attract new customers
  • Provided excellent customer service, resulting in repeat business and positive word-of-mouth advertising.
  • Overseas security contractor for Constellis
  • Gate guard, tower watch
  • Maintained security protocols and procedures to ensure the safety of all personnel and assets
  • Collaborated with other contractors to identify and resolve potential security threats
  • Provided security training to new employees
  • Maintained law and order, protected life and property, ensured the security of military installations -Provided the combat support, law enforcement and physical security of Army property and personnel -Supervised and trained junior soldiers, managing security patrols and vehicle/personnel inspections.
  • Mentored 2 new sales associates.
  • Achieved 165 box phone sales first month managing my own store in russell cellular.

Timeline

General Manager

Zaxbys
11.2023 - Current

Self-employed

270 Delivery
01.2022 - Current

Sales Associate

Cellular Sales
01.2018 - 01.2022

Security Contractor

Constellis
01.2017 - 10.2017

Tanning Salon Owner

Sol~Terra
01.2016 - 06.2018

Military Police Officer

U.S. Army
07.2008 - 03.2016

Some College (No Degree) - Business

Kaplan University

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Thomas Nance