Thomas Nanninga
Tavares,FL
Summary
A seasoned leader in executive operational management and operational efficiency, lead to significantly reduced losses at Tandem HR by revamping workers' compensation processes. Strategic development skills, coupled with a talent for building strong teams, have driven substantial business growth. Recognized for excellence in staff recruitment, company culture and fostering business relationships, excelling in transforming challenges into lucrative opportunities.
Overview
35
35
years of professional experience
Work History
Director of Risk Management
Tandem HR
2022.02 - 2024.08
- Established and oversaw application of operational risk policies/procedures, technology and tools and governance processes to create lasting solutions for minimizing losses on multi-million dollar master workers' compensation programs.
- Reviewed monthly loss data looking for trends positive or negative that would need to be addressed with clients.
- Managed overall administration of our master workers' compensation programs, all other corporate policies and dozens of client carve-out policies.
- Consistently rated on top or near the top as a department by our companies employees on our bi-annual engagement surveys.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Lead the workers' compensation claims department in revamping it's processes and procedures related to managing the master program's losses. Significantly reducing expected incurred losses by hundreds of thousands of dollars in the previous three years.
- Developed the Loss Control Services within the Risk department with internal team members, and outside Safety Consultants ensuring our clients had the appropriate resources to reduce and prevent injuries.
- Oversaw the annual auditing of the master workers' compensation program, corporate policies and client-based carve-out policies.
- Conducted underwriting due diligence on potential new clients.
General Manager
MidwestHR, LLC.
2012.02 - 2022.02
- Following the sale of Pantheos to MidwestHR-responsible for the integration of all operational aspects of the two organizations.
- Assisted the Operation department leader in the recruiting, hiring and training of new team members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations utilizing various methods including leading a Continuous Improvement committee.
- Responsible for managing our profitable master workers’ compensation program, our EPLI program, all of our corporate policies and dozens of carve-out policies.
- Responsible for all Client Service Agreements including working with our legal team in consistently updating them and with new client questions, requested changes and concerns.
- Co-Managed the PEO licensing in the various states that we operated in with our Controller.
- Developed and maintained relationships with customers and suppliers through constant interactions and many of those, being in person at their locations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Took a big part in ensuring the Culture of MidwestHR was that of an enjoyable and rewarding place for the employees to work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Co-Founder/President
Employer Outsource Service, Inc./Pantheos, LLC.
1999.09 - 2012.02
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established foundational processes for business operations.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Directed technological improvements, reducing waste and business bottlenecks.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Cultivated company-wide culture of innovation and collaboration.
- Managed financial, operational and human resources to optimize business performance.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Identified business development challenges and customer concerns for proactive resolution.
- Employer Outsource Services was re-branded to Pantheos, LLC. in 2006.
Yeoman 2nd Class
U.S. Navy
1989.09 - 1993.06
- Processed payroll for over 700 Naval Reservists
- Checked payroll, vendor payments, benefits and other disbursements for accuracy and compliance.
- Received the Navy Achievement Medal for outstanding work in taking over the department and solving hundreds of payroll discrepancies.
Education
Associate of Science - Business Administration
Waubonsee Community College
Sugar Grove, IL12.1996
Skills
- Staff Recruitment and Hiring
- Team Building Leadership
- Customer Service
- Decision-Making
- Business Relationship Management
- Sales Support
- Critical Thinking
- Strategy Development
- Employee Training Oversight
- Willing to Learn
- Relating to the Clients
- Internal Controls
Insurance License
Property & Casualty Insurance Producer License since 2000.
Timeline
Director of Risk Management
Tandem HR
2022.02 - 2024.08
General Manager
MidwestHR, LLC.
2012.02 - 2022.02
Co-Founder/President
Employer Outsource Service, Inc./Pantheos, LLC.
1999.09 - 2012.02
Yeoman 2nd Class
U.S. Navy
1989.09 - 1993.06
Associate of Science - Business Administration
Waubonsee Community College
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