Thomas Nawrocki
Grand Rapids,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
District Manager
Genius Phone Repair
12.2014 - 02.2016
- Supervised 9 locations to enforce high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Generated financial and operational reports to assist management with business strategy. Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Held meetings with director to identify techniques to overcome sales obstacles.
Store Manager
Genius Phone Repair
12.2013 - 12.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Police Officer/Criminal Investigations Detective
Kent County Sheriff's Office
01.1996 - 06.2013
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals. Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served. Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
- Obtained and served search warrants related to ongoing cases.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Solved complex cases by utilizing advanced investigative techniques and collaborating with fellow detectives.
- Performed extensive research on criminal backgrounds and patterns using various databases for accurate suspect profiling.
- Managed surveillance operations effectively, contributing towards timely apprehension of offenders before further crimes were committed.
Education
Associate of Arts - Law Enforcement
Grand Rapids Community College
Grand Rapids, MI05.1995
Skills
- Sales management
- Decision-Making
- Goal Setting and Performance Metrics
- Adaptability and Resilience
- Sales presentations development
- Computer Skills
- Positive outlook
- Multitasking
- Time Management
- Customer Relationship Building
- Report Writing
- Integrity and Honesty
Timeline
District Manager
Genius Phone Repair
12.2014 - 02.2016
Store Manager
Genius Phone Repair
12.2013 - 12.2014
Police Officer/Criminal Investigations Detective
Kent County Sheriff's Office
01.1996 - 06.2013
Associate of Arts - Law Enforcement
Grand Rapids Community College
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