Thomas Neff
Nashville,TN
Summary
Experienced sports program development professional with a proven record of growing and maintaining program success. Hard working sports professional with a passion for creating competitive advantages for sports organizations.
Overview
7
7
years of professional experience
Work History
Videographer
University of Tennessee Football Team Video Crew
2024.07 - 2024.09
- Responsible for all videography processes for Fall football camp.
Fan Development Coordinator
Nashville Predators Hockey Club
2023.04 - 2024.07
- Prepared and executed all aspects of Nashville Predators Kids Club including creating yearly packages, marketing plan, creating and distributing monthly newsletters and content, and tabling all Nashville Predators events
- Doubled overall Kids Club membership during 2023-2024 NHL season from previous season
- Planned, coordinated, and oversaw 60+ Kids Club events
- Organized and managed Kids Club activations at all NHL Home Games and community events in Nashville area
- Utilized online tools Emma, FanMaker, and Formstack for mass promotional communication to 1000+ members
- Developed creative new fan engagement strategies to expand reach of Kids Club
- Built relationships outside of Predators organization to engage Nashville-area stakeholders in fan development opportunities
- Managed and analyzed member data to target users based on segmentation to grow and retain loyalty memberships
- Communicated with customer issues, concerns, and feedback as well as offered assistance when applicable
- Worked cross-functionally with internal teams to develop custom fan experiences and identify growth opportunities for programs.
Customer Experience Professional
Nashville Predators Hockey Club
2022.10 - 2023.03
- First point of contact for guests
- Provided assistance to amateur hockey tournament participants and guests.
- Helped run 30+ hockey and figure skating tournaments
Seasonal Worker
Gaffney-Marks Construction
2017.06 - 2022.09
- Worked as a carpenter and mechanic assistant building homes and renovations.
- Helped build over 10 homes
Sports Agent Associate
Vayner Sports
2019.05 - 2021.08
- Worked as lead assistant to co-partners Alex Hicks and Greg Genske
- Researched, compiled, and analyzed key data on professional baseball contracts that are due for arbitration
- Analyzed key performance metrics and data for college and professional baseball players
- Projected future NHL contracts and agency revenue by analyzing player stats and contracts from past NHL years
- Called merchandise companies to partner with Minor League clientele through endorsements.
Education
Bachelor of Science in Health and Human Sciences - Sport Management
The University of Tennessee, Knoxville, College of Education
Knoxville, Tennessee05.2021
Skills
- Problem-solving skills
- Marketing
- Customer service and care
- Sales
- Project Management
- Analytics Implementation
Projects
Fan Pack, Field Day, Monthly Newsletter Publications, Summer Reading Program, NHL Agency Acquisition
Timeline
Videographer
University of Tennessee Football Team Video Crew
2024.07 - 2024.09
Fan Development Coordinator
Nashville Predators Hockey Club
2023.04 - 2024.07
Customer Experience Professional
Nashville Predators Hockey Club
2022.10 - 2023.03
Sports Agent Associate
Vayner Sports
2019.05 - 2021.08
Seasonal Worker
Gaffney-Marks Construction
2017.06 - 2022.09
Bachelor of Science in Health and Human Sciences - Sport Management
The University of Tennessee, Knoxville, College of Education
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