Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Thomas Nelson

Klamath Falls,OR

Summary

Proactive and meticulous retail manager with over 5 years of experience in leading teams. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Adept skills in business communication, financial acumen, and currently pursuing MBA in operational leadership with Jack Welch Management Institute.

Overview

11
11
years of professional experience

Work History

1st Assistant Manager

Big 5 Sporting Goods
03.2022 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained financial accuracy when handling over $2 million product and revenue each year
  • Headed up community outreach programs with Klamath County
  • Instituted quality systems within organization encompassing training, corrective and preventive action.

Assistant Store Manager/Digital Coach

Walmart
10.2021 - 01.2022
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring 100 plus team members.
  • Personified excellence in service for both in-store and eccomerce customers.
  • Assisted Store Manger in overall operations and worked closely with regional leadership to gain stronger foothold in online sales
  • Oversaw the online pickup & delivery department operations to meet specified metrics using tour-to-teach, one best way, and smart goals.

Medical Courier

Self-employeed
01.2017 - 11.2020
  • Fostered positive working relationships with regular customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Area Manager

Dameron
05.2014 - 12.2016
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Oversaw operations in facilities maintenance with Albertsons, including budget planning, strategy development, community outreach, forecasting and payroll.
  • Supervised 26 location managers and managed 30 employees
  • Maintained contractual, compliance and reporting requirements for all areas and assets.

Education

MBA - Operational Management

Jack Welch Management Institute
Herndon, VA

B.B.A Business Administration - Project Management

Strayer University
Washington, DC
08.2021

Graduate Certificate In Leadership - Operations Management

Jack Welch Management Institute
Herndon, VA
10.2024

Skills

  • Business and financial acumen
  • Exceptional Customer Service
  • Professional demeanor
  • Interpersonal Communication
  • Leadership
  • Coaching & holding accountability
  • Retail Operations Management
  • Shrinkage Prevention

Timeline

1st Assistant Manager

Big 5 Sporting Goods
03.2022 - Current

Assistant Store Manager/Digital Coach

Walmart
10.2021 - 01.2022

Medical Courier

Self-employeed
01.2017 - 11.2020

Area Manager

Dameron
05.2014 - 12.2016

MBA - Operational Management

Jack Welch Management Institute

B.B.A Business Administration - Project Management

Strayer University

Graduate Certificate In Leadership - Operations Management

Jack Welch Management Institute

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