Summary
Overview
Work History
Education
Skills
Affiliations
Languages
About me
Timeline
Generic

Thomas Nelson

LUBBOCK

Summary

Dedicated Driver Merchandiser with expertise in inventory management and schedule management. Proven ability to resolve customer complaints efficiently, ensuring high satisfaction and smooth operations. Results-driven professional with extensive experience in transporting products and maintaining accurate records. Strengths include attention to detail, effective customer service, and collaboration with team members to enhance service delivery.

Overview

14
14
years of professional experience

Work History

Driver Merchandiser

Coca Cola Southwest Beverages
Lubbock
09.2023 - 07.2025
  • Transported products safely to various locations within the delivery area.
  • Conducted pre-trip vehicle inspections to ensure safety and compliance.
  • Managed delivery schedules efficiently to meet customer expectations.
  • Maintained accurate records of deliveries and vehicle maintenance.
  • Resolved customer complaints with effective problem-solving techniques.
  • Processed orders and returns accurately using the company's order management system.
  • Collaborated with team members to improve service delivery and efficiency.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Driver

McLane Company
Lubbock
03.2011 - 09.2023
  • Operated delivery vehicles safely and efficiently across designated routes.
  • Followed all safety regulations and company policies during operations.
  • Conducted routine vehicle inspections to ensure compliance and safety standards.
  • Maintained accurate delivery logs and records for accountability.
  • Assisted in training new drivers on company procedures and safety protocols.
  • Coordinated with warehouse staff to ensure timely product availability for delivery.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Delivered packages to customers in a timely and efficient manner.
  • Resolved customer complaints with effective problem-solving techniques.
  • Trained new staff on customer service protocols and best practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Accounting

Southern New Hampshire University
Hooksett, NH

Skills

  • Inventory management
  • Attention to detail
  • Team collaboration
  • Schedule management
  • Patience and tact
  • Verbal and written communication
  • Relationship building
  • Flexible schedule
  • Confidentiality
  • Problem resolution
  • Dispute resolution
  • Retail sales customer service
  • Product sales
  • Problem-solving
  • Quality control
  • Shipping and receiving
  • Creative problem solving

Affiliations

  • Fishing
  • Camping
  • Teaching

Languages

English
Native/ Bilingual

About me

  • I am seeking a career change after 25 years as a truck driver. I have extensive customer and problem resolution skills. I have an outgoing personality and learn new things very fast. I am sure that I can be a valuable addition to any team.

Timeline

Driver Merchandiser

Coca Cola Southwest Beverages
09.2023 - 07.2025

Driver

McLane Company
03.2011 - 09.2023

Bachelor of Science - Accounting

Southern New Hampshire University

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