Thomas Newsome
Consumer Advocate
Kissimmee,FL
Summary
Qualified and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a position that will allow me to utilize my years of experience and open opportunitiesto grow professionally.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Consumer Relations Advocate
Impossible Foods Inc.
Redwood City, CA
06.2019 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Exceptional computer skills
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked independently with minimal supervision.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Receiving Lead
CEVA Logistics Inc.
Hayward, CA
07.2017 - 03.2019
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Coordinated warehouse organization scheme and product placements.
- Regularly reviewed invoices and double-checked orders.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
Front Line Supervisor
ARAMARK, Contract Services
Pleasanton, CA
05.2016 - 07.2017
- Managed and prioritized production processes and implemented production plans.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Store Manager
Spencer's Flash-N-Dash
Spencer, OK
09.2015 - 04.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Compiled financial data to comply with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor Of Applied Science - Psychology
Wagner College
Staten Island, NY 08.2008 - 06.2011
High School Diploma -
Oakland Military Institute
Oakland, CA 08.2004 - 06.2008
Skills
Cash Handling
Point of sale operation
Stocking and replenishing
Till counting
Store opening and closing
Product and service sales
Data Entry
Flexible and Adaptable
Multitasking Abilities
Google Workspace
PPE Compliance
Teamwork and Collaboration
Active Listening
Complaint resolution
Retail store support
Training development aptitude
Service standard compliance
Timeline
Consumer Relations Advocate
Impossible Foods Inc.
06.2019 - Current
Receiving Lead
CEVA Logistics Inc.
07.2017 - 03.2019
Front Line Supervisor
ARAMARK, Contract Services
05.2016 - 07.2017
Assistant Store Manager
Spencer's Flash-N-Dash
09.2015 - 04.2016
Bachelor Of Applied Science - Psychology
Wagner College
08.2008 - 06.2011
High School Diploma -
Oakland Military Institute
08.2004 - 06.2008