Thomas Newsome
Consumer Advocate
Kissimmee,FL
Summary
Qualified and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a position that will allow me to utilize my years of experience and open opportunitiesto grow professionally.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Consumer Relations Advocate
Impossible Foods Inc.
Redwood City, CA
06.2019 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Exceptional computer skills
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked independently with minimal supervision.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Receiving Lead
CEVA Logistics Inc.
Hayward, CA
07.2017 - 03.2019
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Coordinated warehouse organization scheme and product placements.
- Regularly reviewed invoices and double-checked orders.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
Front Line Supervisor
ARAMARK, Contract Services
Pleasanton, CA
05.2016 - 07.2017
- Managed and prioritized production processes and implemented production plans.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Store Manager
Spencer's Flash-N-Dash
Spencer, OK
09.2015 - 04.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Compiled financial data to comply with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor Of Applied Science - Psychology
Wagner College
Staten Island, NY 08.2008 - 06.2011
High School Diploma -
Oakland Military Institute
Oakland, CA 08.2004 - 06.2008
Skills
Cash Handling
undefinedTimeline
Consumer Relations Advocate
Impossible Foods Inc.
06.2019 - Current
Receiving Lead
CEVA Logistics Inc.
07.2017 - 03.2019
Front Line Supervisor
ARAMARK, Contract Services
05.2016 - 07.2017
Assistant Store Manager
Spencer's Flash-N-Dash
09.2015 - 04.2016
Bachelor Of Applied Science - Psychology
Wagner College
08.2008 - 06.2011
High School Diploma -
Oakland Military Institute
08.2004 - 06.2008
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