Thomas Nguyen
Rockford,IL
Summary
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Panda Express
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cook
Panda Express
02.2016 - 04.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Military Truck Driver
Army National Gaurd
01.2023 - Current
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Cavalry Scout (19D)
Army National Gaurd
06.2019 - 01.2023
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
Stocker
Costco
08.2021 - 11.2021
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Education
High School Diploma -
East High School, Rockford, IL
Rockford, IL06.2019
Skills
- Operations Management
- Product and Service Knowledge
- Staff Supervision
- Customer Relations
- Task Delegation
Hobbies
I enjoy spending the free time I have at the gym, or learning new skills. I am attending Rock Valley College in my free time through online courses, where I can better manage a full time work schedule while still advancing my future.
Timeline
Assistant Manager
Panda Express
04.2023 - Current
Military Truck Driver
Army National Gaurd
01.2023 - Current
Stocker
Costco
08.2021 - 11.2021
Cavalry Scout (19D)
Army National Gaurd
06.2019 - 01.2023
Cook
Panda Express
02.2016 - 04.2023
High School Diploma -
East High School, Rockford, IL
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