Summary
Overview
Work History
Education
Skills
Projects
Affiliations
Languages
Timeline
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THOMAS NGUYEN

West Chester,OH

Summary

Motivated individual with significant experience at Amazon, proficient in product staging and committed to upholding safety compliance protocols. Proven ability to enhance team collaboration and customer service, ensuring timely order fulfillment. Skilled in hardware setup and effective communication, consistently delivering quality results in fast-paced environments. Committed to continuous improvement and operational excellence.

Overview

8
8
years of professional experience

Work History

Warehouse Associate

Amazon
West Chester, Ohio
11.2023 - Current
  • Picked and packed customer orders accurately for timely shipping.
  • Collaborated with team members to maintain a clean and safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Staged and sorted multiple types of products for loading.

Nail Technician

Cleopatra Nails
Cincinnati, Ohio
05.2017 - 08.2023
  • Provided professional nail care services using advanced techniques and tools.
  • Maintained a clean and sanitized work environment for client safety.
  • Educated clients on nail health and proper aftercare practices.
  • Assisted in inventory management of nail products and supplies.
  • Demonstrated strong customer service skills through client interactions.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.

IT Co-op

Messer Construction
Cincinnati, OH
01.2020 - 12.2020
  • Set up network equipment and over 80 PCs for distribution to office staff and job site locations
  • Revamped and reimagined outdated PCs for future reuse by staff members
  • Conducted inventory assessment of all network equipment alongside PCs and laptop devices
  • Coordinated employee device upgrades by swapping out older hardware for latest versions, along with enhancing workspace setups through monitor replacements and provision of necessary video cables.
  • Drafting and updating documentation essential for particular job locations plus related networks

Technology and Engineering Research Intern

Discovery Lab Global
Cincinnati, Ohio
04.2019 - 07.2019
  • Designated as team lead for group of two, responsible for researching projects influencing industry sectors and critical needs
  • Conducted research and teamwork activities in a virtual campus while constructing models in the same setting.
  • Regular meetings engaging with the entire group and head director via phone calls as well as email

Education

Bachelor of Science - Information Technology

University of Cinncinnati
Cincinnati, OH
12.2022

High School -

Lakota West High School
West Chester, Ohio
05.2017

Skills

  • Product staging
  • Safety compliance
  • Team collaboration
  • Customer service
  • Time management
  • Problem solving
  • Quality control
  • Effective communication
  • Attention to detail
  • Technical documentation
  • Inventory control
  • Pallet jacking
  • Trash collection
  • Lifting and sorting
  • Hardware setup
  • Software installation
  • Device management
  • IT project coordination
  • System documentation
  • Issue troubleshooting
  • Mobile application development
  • User support
  • Remote user assistance
  • Desktop support
  • Web development
  • Expertise in Windows OS
  • Customer consultation
  • Appointment scheduling
  • Product knowledge
  • Retail sales strategies
  • Conflict resolution
  • Appointment management

Projects

Computer Science Final Project April 2018, Developed a text-based adventure game using C++, Assembled main structure of the code, Responsible for creating the main story for the game

IT Expo Final Project April 2022, Developed an application to assist campus security in maintaining safety for all students, Responsible for design of the application, created the base code for the application

Affiliations

  • Gaming
  • Keyboard collecting
  • Reading
  • Yard Work
  • Home Improvement

Languages

Vietnamese
Professional

Timeline

Warehouse Associate

Amazon
11.2023 - Current

IT Co-op

Messer Construction
01.2020 - 12.2020

Technology and Engineering Research Intern

Discovery Lab Global
04.2019 - 07.2019

Nail Technician

Cleopatra Nails
05.2017 - 08.2023

Bachelor of Science - Information Technology

University of Cinncinnati

High School -

Lakota West High School

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