Thomas Nieto
Centennial,Colorado
Summary
Passionate, career focused job seeker. Eager to contribute to team success through hard work, attention to detail and excellent multi-tasking skills. Motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Ramp Agent Supervisor
Southwest Airlines, SWA
04.2022 - 10.2023
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Supervised 40-60 agents and
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Maintained operational compliance with aviation safety regulations and good practices.
Ramp Agent
Southwest Airlines
04.2022 - 04.2023
- Communicated closely with ground crew, flight crew to maintain loading and unloading safety and efficiency.
- Performed operations on various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Transferred luggage from aircraft to collection areas safely using all equipment necessary.
- Coordinated with ramp agents and supervisors to verify baggage is placed on correct outgoing flight.
- Loaded and unloaded luggage and freight and assist crew and travelers with bags for approximately 6-8 daily flights.
Construction Assistant
Quality Kitchen Installations
05.2021 - 03.2022
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
- Kept team members safe and job sites free of hazards by maintaining good organizational skills at all stages.
Night Crew CSR/Lead
Forward Air Freight
08.2018 - 05.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Managed between 50-100 customer calls per day
Pest Control Tech
Barrett Pest Control
05.2014 - 08.2018
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Inspected commercial and residential buildings and structures for pest issues.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Completed 5-10 jobs per day
Education
Associate of Science - Air Traffic Control
Aims Community College
Greeley, CO05.2021
No Degree - Criminal Justice
Metro State University of Denver
Denver, COSkills
- Safety and compliance
- Responsible
- Collaboration
- Creative Problem Solving
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Cultural Awareness and Sensitivity
- Patient and Empathetic
Timeline
Ramp Agent Supervisor
Southwest Airlines, SWA
04.2022 - 10.2023
Ramp Agent
Southwest Airlines
04.2022 - 04.2023
Construction Assistant
Quality Kitchen Installations
05.2021 - 03.2022
Night Crew CSR/Lead
Forward Air Freight
08.2018 - 05.2021
Pest Control Tech
Barrett Pest Control
05.2014 - 08.2018
Associate of Science - Air Traffic Control
Aims Community College
No Degree - Criminal Justice
Metro State University of Denver
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