Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thomas Nixon

Keller,TX

Summary

Dynamic professional with extensive experience in customer service and team collaboration, notably as a General Manager at Domino's. Proven track record of enhancing customer satisfaction and training employees effectively. Skilled in critical thinking and adept at managing schedules to optimize operations, consistently achieving high performance in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Driver

Uber
N/A, TX
01.2019 - Current
  • Achieved consistently high customer scores due to exceptional service.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Kept accurate records of deliveries and customer signatures.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Utilized GPS and maps for efficient route planning.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Ensured vehicle cleanliness and performed regular maintenance checks.

General Manager

Dominos
North Richland Hills, TX
06.2023 - 01.2025
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delegated work to staff, setting priorities and goals.

Driver

Dominos
Euless, TX
01.2018 - 01.2019
  • Achieved consistently high customer scores due to exceptional service.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Kept accurate records of deliveries and customer signatures.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Delivered packages to customers in a timely and efficient manner.
  • Utilized GPS and maps for efficient route planning.
  • Operated a variety of vehicles safely in diverse weather conditions.

Driver

Pizza Hut
Euless, TX
01.2017 - 01.2018
  • Achieved consistently high customer scores due to exceptional service.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Kept accurate records of deliveries and customer signatures.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Delivered packages to customers in a timely and efficient manner.
  • Utilized GPS and maps for efficient route planning.
  • Operated a variety of vehicles safely in diverse weather conditions.

Education

Associate of Arts - English Composition

Tarrant County College
North Richland Hills, TX

Skills

  • Customer service
  • Critical thinking
  • Employee training
  • Stress management
  • Goal setting
  • Excellent communication
  • Team collaboration
  • Schedule management

Accomplishments

  • Fastest Pizza Maker
  • Repeat 5 Star Corporate Review
  • Lowest Food Cost In Franchise
  • General Manager Trainer For Entire Franchise

Timeline

General Manager

Dominos
06.2023 - 01.2025

Driver

Uber
01.2019 - Current

Driver

Dominos
01.2018 - 01.2019

Driver

Pizza Hut
01.2017 - 01.2018

Associate of Arts - English Composition

Tarrant County College

Similar Profiles

CREATE PROFILE
Thomas Nixon