Hi, I’m
Thomas Noffsinger
Denver,CO
Summary
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
years of professional experience
Work History
Quality snacks and vending
Route Manager
08.2020 - Current
Job overview
- Over 100 thousand in high volume of sales per year
- Identified areas where improvements could be made within the organization's routing system.
- Regularly monitored route sales staff performance and provided feedback to ensure efficiency.
- Resolved conflicts between customers and delivery personnel in a professional manner.
- Scheduled regular meetings with drivers to discuss new policies or changes in existing ones.
- Investigated customer complaints regarding the quality of products or services received.
- Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
- Evaluated driver performance against established goals and objectives.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of deliveries, invoices, payments, and returns.
- Trained new employees on proper safety protocols when operating vehicles.
- Developed and maintained positive relationships with customers, vendors, and other stakeholders.
- Developed strategies for increasing customer satisfaction, loyalty, and profitability.
Taco Bell
General Manager
01.2019 - 04.2019
Job overview
- Over a million dollars in high volume of sales per year
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
Taco Bell
General Manager
08.2018 - 01.2019
Job overview
- Over a million in high volume sales per year
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, interviewed and hired qualified staff for open positions.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
St. John’s golf and country club
Food and Beverage Manager
01.2015 - 01.2018
Job overview
- Over 100 thousand in sales volume per year
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Maintained accurate records of daily transactions using point-of-sale systems.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Blue parriot
General Manager
01.2009 - 01.2015
Job overview
- Around 2 million in restaurant sales per year
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
Education
Mt. Dora High SchoolMount Dora, FL
High School Diploma
05-2008
Skills
- High sales volume
- Staff Training
- Promotional planning
- Schedule Management
- Vehicle Maintenance
- Strategy Development
- Fleet Management
- Safety Management
- Expense Tracking
- Forklift Operation
- Inventory Management
- Vendor Management
- Quality Control
- Delivery Scheduling
- Staff Management
- Incident Reporting
- Data Entry
- Access Control
- Identification verification
- Electronic surveillance
- CCTV Surveillance
- Background Investigations
- Investigative abilities
- Security Screenings
- Night and Safe Deposit Procedures
- General security
- Weapons training
- Background Checks
- Threat Assessment
Timeline
Route Manager
Quality snacks and vending
08.2020 - Current
General Manager
Taco Bell
01.2019 - 04.2019
General Manager
Taco Bell
08.2018 - 01.2019
Food and Beverage Manager
St. John’s golf and country club
01.2015 - 01.2018
General Manager
Blue parriot
01.2009 - 01.2015
Mt. Dora High School
High School Diploma
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