Thomas Northrup
Spirit Lake,ID
Summary
My experience as a supervisor taught me some valuable skill to succeed in the professional world. I developed time management skills to complete any and all tasks in a timely manor. I learned how to interact with customers in a calm demeanor and defuse any hostile situations. I learned to read when someone needed help before they even asked.
In my time as a cashier, I demonstrated efficiency and precision in all my duties. Even when we were busy, I was able to display a friendly and welcoming demeanor while helping all guests in a timely manor. In my down time, I would clean and stock shelves.
Overview
6
6
years of professional experience
Work History
Supervisor
Silverwood Theme Park Inc.
05.2021 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer concerns, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cashier
Tri State Outfitters
02.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise while attending to guests.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Silverwood Theme Park Inc.
07.2017 - 10.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Arts - General Studies
North Idaho College
Coeur D'alene, ID05.2022
Skills
- Complex Problem-Solving
- Training and mentoring
- Inventory Control
- Goal-Oriented
- Strategic Planning
- Employee Motivation
Timeline
Supervisor
Silverwood Theme Park Inc.
05.2021 - 09.2023
Cashier
Tri State Outfitters
02.2021 - 05.2021
Cashier
Silverwood Theme Park Inc.
07.2017 - 10.2020
Associate of Arts - General Studies
North Idaho College
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