Thomas Nostramo
Grand Island,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Fitness
03.2022 - 07.2025
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Member
Planet Fitness
09.2019 - 03.2022
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained a productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in a polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
Publix
09.2016 - 08.2019
- Greeted customers entering the store and responded promptly to customer needs.
- Processed customer transactions efficiently, ensuring accuracy and prompt service.
- Maintained knowledge of product promotions to enhance customer engagement and sales.
Team Member
McDonalds
05.2016 - 09.2016
- Worked well with teammates and accepted coaching from the management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked at the front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Keep the food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Tavares High School
Tavares, FL05.2019
Skills
- Customer service (8 years)
- Hiring (3 years)
- Team leadership (3 years)
- Policy Enforcement (5 years)
- Employee Training & Development (3 years)
- Policy Development (3 years)
- Inventory control (4 years)
- Employee Scheduling (4 years)
Certification
- UV Tanning Certification February 2023 to Present
- Adult CPR/AED January 2023 to January 2025
- Microsoft Office Specialist
References
Brandon Schulze - Regional Operations Manager at Planet Fitness
Work Email -Brandon.Schulze@planetfitness.com
Cell - (352)217-7386
ShNequa Flakes - General Manager at Planet Fitness
Work Email - Shnequa.Flakes@planetfitness.com
Cell - (352)217-6712
Johnathan Baird - Aviation Electrician US Navy
Work Email - Johnathan.d.baird.mil@us.navy.mil
Personal Email - johnathond43@gmail.com
Cell - (352)602-3325
Robert Spencer III - Phlebotomist
Personal Email - Traecs3@gmail.com
Cell - (352)255-1632
Timeline
Assistant Manager
Planet Fitness
03.2022 - 07.2025
Team Member
Planet Fitness
09.2019 - 03.2022
Cashier
Publix
09.2016 - 08.2019
Team Member
McDonalds
05.2016 - 09.2016
High School Diploma -
Tavares High School