Thomas Nunley
Albany
Summary
Senior Sales Consultant with a strong record of driving revenue growth at Pacific Crest Charters through effective relationship selling and negotiation. Expertise in developing tailored sales strategies that enhance customer satisfaction and loyalty. Proficient in CRM software, leading to increased repeat business and client retention.
Overview
37
37
years of professional experience
Work History
Senior Sales Consultant / Tour Bus Operator
Pacific Crest Charters
01.2020 - Current
- Coordinated tailored sales presentations to meet individual client preferences.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Utilized CRM software to track leads and maintain accurate records of client interactions.
- Developed and implemented effective sales strategies to boost overall revenue.
- Established strong client relationships, enhancing loyalty and encouraging repeat business.
- Managed multiple customer accounts, promoting latest products to drive sales growth.
- Identified prospects through cold calling, social media, and trade publications.
- Negotiated contracts with clients to secure favorable terms and increase profitability.
Professional Tour Bus Driver
MTR Western, NW Navigator, Experience Oregon
06.2007 - 08.2022
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, comfortable environment on the tour bus.
- Improved fuel efficiency with careful route planning, monitoring vehicle performance, and conducting regular maintenance checks.
- Conducted pre-trip inspections of tour buses to identify potential issues before departure, enhancing safety for all on board.
- Navigated challenging road conditions with patience and skill to ensure passenger safety during inclement weather situations.
- Maintained positive relationships with tour partners, coordinating effectively to ensure seamless experiences for passengers.
- Ensured timely arrivals at destinations by planning efficient routes and adhering to strict schedules.
- Operated large vehicles in difficult urban and rural conditions.
Communications Manager /Mortgage Loan Officer
Evergreen Pacific Mortgage
01.1998 - 06.2006
- Set measurable objectives for all communication activities to track progress towards established goals consistently.
- Supported CEO and [Number] team members in administrative functions and systems.
- Established strong relationships with key industry influencers, securing valuable coverage opportunities.
- Championed the company''s mission by aligning messaging across all platforms, both internally and externally.
- Enhanced digital presence through social media strategy optimization and targeted content creation.
- Identified target audiences for tailored outreach efforts, maximizing impact on key stakeholders.
- Oversaw successful product launches with targeted marketing strategies and coordinated PR efforts.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Explained different types of loans pertaining to client situations.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
Regional Sales Manager
Dolch Computer Systems
08.1988 - 11.1990
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Finalized sales contracts with high-value customers.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
Education
No Degree - Computer Science / Operations
Computer Learning Center
San Francisco, CASkills
- Sales consultation
- Outbound sales calling
- Interpersonal and written communication
- Negotiation expertise
- New business development
- Sales presentations
- Business opportunity development
- CRM software
- Account management
- Cold calling
- Territory growth
- Customer retention
- Relationship selling
Timeline
Senior Sales Consultant / Tour Bus Operator
Pacific Crest Charters
01.2020 - Current
Professional Tour Bus Driver
MTR Western, NW Navigator, Experience Oregon
06.2007 - 08.2022
Communications Manager /Mortgage Loan Officer
Evergreen Pacific Mortgage
01.1998 - 06.2006
Regional Sales Manager
Dolch Computer Systems
08.1988 - 11.1990
No Degree - Computer Science / Operations
Computer Learning Center
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