Thomas O'Brien
Plymouth,MA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Account Manager
United Natural Foods, UNFI
05.2015 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Manage independent customers and small chains in Northeast with a book of business of $40 million annually.
Golf Attendant
Centennial Golf Properties(Pinehills Golf Course)
08.2003 - Current
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Observed guests for proper use of equipment and respectful behavior on property.
- Delivered information and details of interest about facility to visitors.
Territory Manager
Bai Brands LLC.
01.2013 - 10.2014
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Attended trade shows and industry events to promote company products and services.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Managed over 1000 accounts within Eastern Mass and Central Mass territory
Account Manager
Fijiwater/Justin Vineyards
04.2011 - 01.2013
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Identified key entry points to enhance market penetration and maximize returns.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Territory Manager
United Brands
03.2009 - 11.2010
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Attended trade shows and industry events to promote company products and services.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Developed and monitored sales representative goals and performance to drive territory goals.
- Managed over 300 key accounts in New England market
Territory Manager
MILLER BREWING COMPANY
08.2006 - 10.2008
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Trained and mentored sales representatives in sales techniques and strategies.
Territory Manager
Mackenzie River Corporation
07.2004 - 08.2006
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
- Managed accounts to retain existing relationships and grow share of business.
Merchandiser/Sales Representative
Burke Distributing
06.2002 - 07.2004
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
Education
Bachelor of Science - Education
Norwich University
Northfield, VT01.2002
High School Diploma -
Plymouth North High School
Plymouth, MA06.1996
Skills
- Regional Accounts
- Order Management
- Prospecting and Cold Calling
- Strategic Planning
- Business Negotiation
- Account Management
- Expense Control
- Sales Solutions
- Strategic Account Planning
- Prioritizing Workflows
- CRM Software
Accomplishments
Circle of Excellence with UNFI
2020, 2021
Timeline
Account Manager
United Natural Foods, UNFI
05.2015 - Current
Territory Manager
Bai Brands LLC.
01.2013 - 10.2014
Account Manager
Fijiwater/Justin Vineyards
04.2011 - 01.2013
Territory Manager
United Brands
03.2009 - 11.2010
Territory Manager
MILLER BREWING COMPANY
08.2006 - 10.2008
Territory Manager
Mackenzie River Corporation
07.2004 - 08.2006
Golf Attendant
Centennial Golf Properties(Pinehills Golf Course)
08.2003 - Current
Merchandiser/Sales Representative
Burke Distributing
06.2002 - 07.2004
Bachelor of Science - Education
Norwich University
High School Diploma -
Plymouth North High School
Similar Profiles
Frank PelaezFrank Pelaez
Meat Account Manager at United Natural Foods, UNFIMeat Account Manager at United Natural Foods, UNFI
Jennifer MooneyJennifer Mooney
Account Specialist at United Natural Foods, UNFIAccount Specialist at United Natural Foods, UNFI
Aung Si Thu HeinAung Si Thu Hein
Warehouse Order Selector at United Natural Foods, UNFIWarehouse Order Selector at United Natural Foods, UNFI
KEVIN DEL RIOKEVIN DEL RIO
Loader and Unloader at United Natural Foods, UNFILoader and Unloader at United Natural Foods, UNFI
Jennifer QuirkJennifer Quirk
Director of Training at Burtons Grill LLC.Director of Training at Burtons Grill LLC.