Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Thomas OConnell

Mystic,CT

Summary

Proven Field Service Engineer with a track record of delivering exceptional on-site support and troubleshooting solutions across a broad territory for Eastman Kodak Company. A motivated team player who excels in service repairs, fostering strong client relations, significantly enhancing customer satisfaction and operational efficiency.

Overview

25
25
years of professional experience

Work History

Field Service Engineer

Eastman Kodak Company
05.2019 - 08.2024

Covered a large territory which included CT, MA, RI, NH, NY, NJ, PA, MD, DE and occasional trips to Florida & California

  • Maintained trunk stock parts inventories and returned parts to warehouse
  • Responsible for on-site break fixes and preventative maintenance schedules
  • Installation and training on customers site
  • Identifies urgent situations that require actions to satisfy the customer’s needs including escalations of technical issues; avoids customer downtime
  • Provide operator training on mechanical aspects as well as software
  • Ability to work independently and work well with peers.
  • Scheduled service calls according to customer location and urgency of need.

Technical Service Representative

Fujifilm North America
01.2011 - 03.2019
  • Duties included, preventative maintenance visits, break fixes, installation of equipment, training associates, testing, software upgrades, equipment moves, and technical support.
  • Covered over 80 locations in CT, MA, RI, VT, NH, NY
  • Worked with wide format printers and various ink jet and subliminal dye printer brands

President/Owner

The Sports Section Photography
01.2000 - 01.2011

This was a sports photography company that I started. Over 50 employees. Action photography of multiple large regional and national sporting events of all types o on locations every weekend all over New England.

I designed and developed an on-site phot printing system which enabled us to take digital images, send to laptops and print 8x10 and 5x7 photos on-site for sale quickly. I used high end digital cameras , lenses and printed photos on-site using ink jet and SONY subliminal dye printers

Education

Associate of Arts - Commercial Illustration

Doscher Country School of Photography
South Woodstock, Vermont

Associate of Arts - Animation & Film

Boston Film & Video
Boston, Massachusetts

Business Law, Psychology, Philosophy

Manchester Community College
Manchester, CT

Skills

  • On-site Support
  • Troubleshooting and repair
  • Strong interpersonal skills
  • Motivated team player
  • Excellent work ethic
  • Skilled problem solver
  • Positive and friendly
  • Exceptional time management skills
  • Strong client relations
  • Technical Support
  • Hardware Installation
  • Equipment installation and repair

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Field Service Engineer

Eastman Kodak Company
05.2019 - 08.2024

Technical Service Representative

Fujifilm North America
01.2011 - 03.2019

President/Owner

The Sports Section Photography
01.2000 - 01.2011

Associate of Arts - Commercial Illustration

Doscher Country School of Photography

Associate of Arts - Animation & Film

Boston Film & Video

Business Law, Psychology, Philosophy

Manchester Community College
Thomas OConnell