Thomas O'Connor
Laurel,MD
Summary
Dynamic Hospitality Professional with 21 years of experience managing broad range of operation and human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within teams. Serves as Operations and Human Resources champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
21
21
years of professional experience
Work History
Area Manager
Noodle’s & Company
10.2014 - Current
- Direct management teams in nine restaurants located in Maryland and New York
- Develop existing management teams while recruiting and training new talent
- Achievements: Received 2016 & 2017 Food Safety Award
- Nominated for Area Manager of the Year in 2022
- Mentored two new Area Managers in the Iowa Market
- Transitioned the New York Market back into corporate leadership
- Completed Leadership Development Cohort.
Area Director
Bertucci’s Italian Restaurant
02.2013 - 08.2014
- Direct management teams in eleven restaurants located throughout Maryland, Delaware, and Pennsylvania
- Develop existing management teams while recruiting and training new talent
- Achievements: Developed catering training program and rolled out to all company restaurants
- Established accounts with local entertainment destinations resulting in $250,000 additional yearly net sales.
Director of Customer Service
Architectural Ceramics
08.2011 - 01.2013
- Directed customer service departments for 5 retail locations
- Recruited, trained, and developed all new team members
- Achievements: Developed systems and processes within the company to ensure a seamless client experience
- Implemented new technologies that eliminated over $35,000 in payroll expenses for the 2012 calendar year
- Developed a client survey to improve the client experience
- Developed a bi-annual internal survey to improve the department’s performance
- Led corporate training in “The Five Languages of Appreciation in the Workplace,” including teaching a seminar on the subject during a corporate meeting
- Received the “New Manager of the Year” company-wide award after five months.
Managing Partner
Bertucci’s Italian Restaurant
08.2003 - 08.2011
Education
Master of Science - Human Resources Strategic Management
Bellevue University
11.2024
Bachelor of Science - Geographic Information Systems
University of Maryland College Park
05.2003
Skills
- Operations Management
- Relationship building and management
- Team Development
- Performance Management
- Process Improvement
- Business development and planning
- Employee Relations
- Training and mentoring
- Workforce Planning
Community Service
- Restaurant Association of Maryland Education Foundation, Board Member, 2016, 2022
- Restaurant Association of Maryland Education Foundation, Chairman of the Board, 2023
Timeline
Area Manager
Noodle’s & Company
10.2014 - Current
Area Director
Bertucci’s Italian Restaurant
02.2013 - 08.2014
Director of Customer Service
Architectural Ceramics
08.2011 - 01.2013
Managing Partner
Bertucci’s Italian Restaurant
08.2003 - 08.2011
Master of Science - Human Resources Strategic Management
Bellevue University
Bachelor of Science - Geographic Information Systems
University of Maryland College Park
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