Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Ogawa

Ontario,OR

Summary

Dynamic restaurant owner with a proven track record at Wicked Ogawa Inc, excelling in menu development and staff leadership. Achieved significant revenue growth through innovative marketing strategies and enhanced customer engagement. Skilled in cost control and fostering strong vendor relationships, while maintaining a positive dining atmosphere and ensuring compliance with health regulations.

Overview

19
19
years of professional experience

Work History

Restaurant Owner

Wicked Ogawa Inc
06.2006 - 07.2025
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Supervised daily activities of restaurant and Number employees.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.

Education

Diploma -

Ontario High
Ontario, OR
05.1991

Skills

  • Menu development
  • Staff supervision
  • Business planning
  • Customer engagement
  • Staff management
  • Inventory management
  • Small business operations
  • Vendor relations
  • Food presentation
  • Staff leadership
  • Cost control
  • Financial planning
  • Employee scheduling
  • Food pairing
  • Business marketing
  • Delivery scheduling
  • Online ordering management
  • Staff hiring
  • Waste reduction
  • Health code compliance
  • POS system operation
  • Schedule coordination
  • Operations management
  • Building maintenance
  • Allergy awareness
  • Schedule management
  • Performance improvement
  • Labor cost controls
  • Sales expertise
  • Sales proficiency
  • Marketing strategy implementation
  • Local sourcing
  • Complaint investigation
  • Portion control
  • Portioning
  • Revenue generation
  • Promotional planning
  • Table management

Timeline

Restaurant Owner

Wicked Ogawa Inc
06.2006 - 07.2025

Diploma -

Ontario High
Thomas Ogawa