Zendesk
Thomas Old
Customer Support
San Antonio,TX
Summary
Proven leader with a track a record of enhancing operational efficiency at Tommy Bahama Restaurant & Bar by 23%. Excelled in roles requiring technical issue analysis and exceptional team collaboration. Demonstrated ability to exceed sales goals and streamline service delivery, leveraging both strong interpersonal skills and retail/food service system expertise.
Overview
5
5
years of professional experience
Work History
Bartender Supervisor
Tommy Bahama Marlin Bar & Store
02.2024 - Current
- Mastered all front of house roles, including cashier, bartender, and server, demonstrating flexibility and a quick learning curve in a dynamic, fast-paced environment.
- Communicated and collaborated with a team of over 20 members in a fluid environment to achieve goals and consistently deliver white glove customer experiences.
- Worked closely with partners to exchange knowledge on products and services, to drive sales for both departments by 23%.
- Collaborated with management to design and implement procedures that increased operational efficiency and streamlined workflows in preparation for the grand opening, resulting in a 30% reduction in staff required per shift.
- Assisted in onboarding three new team members, including training on point of sale system, product knowledge, and support processes.
Server
Nordstrom
11.2019 - 01.2023
- Coordinated with a team of over 20 members to deliver timely and accurate service, ensuring a professional and friendly customer experience.
- Kept up-to-date with evolving menu items and new product partnerships, showcasing adaptability and continuous learning.
- Excelled in providing high-quality service under varying volumes, emphasizing attention to detail and flexible decision-making increasing sales by 10%.
- Trained new hires on company standards and operational procedures, fostering their development and integration into the team, increasing team efficiency by 27%.
- Achieved top sales performance within the team for two consecutive years, surpassing competitors by $20,000, highlighting strong sales and communication skills.
Residential Realtor
Rigel Realty, LLC
05.2019 - 01.2023
- Continually Improved communication style, addressing inquiries and resolving issues leading to a response time improvement of 20%.
- Developed and maintained relationships with over 15 external vendors and clients, through strong interpersonal and organizational skills.
- Provided administrative support for transactions, contributing to a 15% increase in transaction efficiency by demonstrating effective project management and adherence to compliance standards.
- Troubleshot network and production issues during sales, performing root-cause analysis and alerting relevant parties to resolve 90% of issues within the first hour to ensure smooth operations.
Education
Business Management
The University of Texas At San Antonio
San Antonio, TX 05.2001 -
Skills
Software
Jira
Slack
Office 365
Google Workspace
CRM
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Bartender Supervisor
Tommy Bahama Marlin Bar & Store
02.2024 - Current
Server
Nordstrom
11.2019 - 01.2023
Residential Realtor
Rigel Realty, LLC
05.2019 - 01.2023
Business Management
The University of Texas At San Antonio
05.2001 -
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