Zendesk
Thomas Old
Customer Support
San Antonio,TX
Summary
Proven leader with a track a record of enhancing operational efficiency at Tommy Bahama Restaurant & Bar by 23%. Excelled in roles requiring technical issue analysis and exceptional team collaboration. Demonstrated ability to exceed sales goals and streamline service delivery, leveraging both strong interpersonal skills and retail/food service system expertise.
Overview
5
5
years of professional experience
Work History
Bartender Supervisor
Tommy Bahama Marlin Bar & Store
02.2024 - Current
- Mastered all front of house roles, including cashier, bartender, and server, demonstrating flexibility and a quick learning curve in a dynamic, fast-paced environment.
- Communicated and collaborated with a team of over 20 members in a fluid environment to achieve goals and consistently deliver white glove customer experiences.
- Worked closely with partners to exchange knowledge on products and services, to drive sales for both departments by 23%.
- Collaborated with management to design and implement procedures that increased operational efficiency and streamlined workflows in preparation for the grand opening, resulting in a 30% reduction in staff required per shift.
- Assisted in onboarding three new team members, including training on point of sale system, product knowledge, and support processes.
Server
Nordstrom
11.2019 - 01.2023
- Coordinated with a team of over 20 members to deliver timely and accurate service, ensuring a professional and friendly customer experience.
- Kept up-to-date with evolving menu items and new product partnerships, showcasing adaptability and continuous learning.
- Excelled in providing high-quality service under varying volumes, emphasizing attention to detail and flexible decision-making increasing sales by 10%.
- Trained new hires on company standards and operational procedures, fostering their development and integration into the team, increasing team efficiency by 27%.
- Achieved top sales performance within the team for two consecutive years, surpassing competitors by $20,000, highlighting strong sales and communication skills.
Residential Realtor
Rigel Realty, LLC
05.2019 - 01.2023
- Continually Improved communication style, addressing inquiries and resolving issues leading to a response time improvement of 20%.
- Developed and maintained relationships with over 15 external vendors and clients, through strong interpersonal and organizational skills.
- Provided administrative support for transactions, contributing to a 15% increase in transaction efficiency by demonstrating effective project management and adherence to compliance standards.
- Troubleshot network and production issues during sales, performing root-cause analysis and alerting relevant parties to resolve 90% of issues within the first hour to ensure smooth operations.
Education
Business Management
The University of Texas At San Antonio
San Antonio, TX 05.2001 -
Skills
Technical Issues Analysis
Retail/Food Service Ticketing Systems
Internal Team Assistance
External Customer Assistance
Remote work setup
Software
Jira
Slack
Office 365
Google Workspace
CRM
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Bartender Supervisor
Tommy Bahama Marlin Bar & Store
02.2024 - Current
Server
Nordstrom
11.2019 - 01.2023
Residential Realtor
Rigel Realty, LLC
05.2019 - 01.2023
Business Management
The University of Texas At San Antonio
05.2001 -