Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thomas Ontiveros

Lovington

Summary

Talented Security professional with 20+ years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using different tactics within company guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

24
24
years of professional experience

Work History

Lead Security Officer

Covenant Hospital
04.2024 - Current
  • Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
  • Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
  • Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter areas.
  • Maintained accurate records of incidents, providing detailed reports for management review.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Security Officer

Tactical Security Solutions
04.2022 - 04.2024
  • Greet visitors as they enter the lobby to ensure safety of all staff, patients, and visitors and ensure that all hospital property is secure.
  • Patrol the building and its grounds, monitor all activity in and out of the hospital, and endeavor to prevent vandalism, theft, fire, and disturbances within the facility.
  • Inspect belongings to ensure all personnel is adhering to rules and regulations resulting in a quick process for checking visitors.


Loss Prevention Supervisor

Marriott International, Inc
09.2004 - 08.2021
  • Address guests' service needs in a professional, positive, and timely manner
  • Actively listen and respond positively to guest questions, concerns, and requests
  • Ensure employee compliance with company standards and policies and external regulations
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
  • Serve as a departmental role model or m
  • Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company loss.
  • Audits and investigates sources of known losses
  • Monitors inventory to identify theft or shortages.
  • Investigates suspicious customer and/or employee activity

Loss Prevention Officer

Marriott International, Inc
05.2001 - 09.2004
  • Address guests' service needs in a professional, positive, and timely manner
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
  • Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded
  • Conduct daily physical hazard inspections and report any unsafe conditions or work practices
  • Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters.

Education

High school diploma -

Lovington High School
Lovington, NM
05.1999

Skills

  • Loss Prevention/Security
  • Guest Relations Experience
  • Bilingual
  • Customer service
  • Phone Etiquette
  • Communication skills
  • Microsoft Office
  • CPR
  • First aid
  • Payroll/Scheduling
  • Level II Security
  • CCTV monitoring
  • Fire safety
  • Physical security

Languages

English
Spanish

Timeline

Lead Security Officer

Covenant Hospital
04.2024 - Current

Security Officer

Tactical Security Solutions
04.2022 - 04.2024

Loss Prevention Supervisor

Marriott International, Inc
09.2004 - 08.2021

Loss Prevention Officer

Marriott International, Inc
05.2001 - 09.2004

High school diploma -

Lovington High School

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Thomas Ontiveros