Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thomas Osnaya

Hemet

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica Inc. (Costco.com)
08.2019 - 03.2021
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Computer Science

Golden West College
Huntington Beach, CA
07-2018

Skills

  • Account updating

  • Complaint resolution

  • Scheduling

  • Minute taking

  • Tracking complaints

  • Creative problem solving

  • Call escalation

  • Microsoft PowerPoint

  • Typing proficiency

  • Product knowledge

  • Problem-solving

  • Computer proficiency

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Alorica Inc. (Costco.com)
08.2019 - 03.2021

Computer Science

Golden West College

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Thomas Osnaya