Thomas Otake
Irving,TX
Summary
Diligent QA Engineer with robust background in quality assurance testing and software validation. Proven track record in identifying and resolving defects, ensuring high standards of product quality. Demonstrated expertise in testing and bug tracking, effectively utilizing problem-solving skills and attention to detail. Recognized for analytical thinking and problem solving. Effectively utilized Agile methodologies for project management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Principal QA Engineer
Dell EMC
01.2011 - 04.2025
- SME for Storage
- Configuration and installation of storage, including PowerMax/VMAX, PowerStore, Unity, XtremIO, and Isilon
- Troubleshooting of storage problems
- Physical build of Vxblocks
- Logical configuration of Vxblocks
- Validate documentation generated by Platform Engineering team, such as Physical and Logical Build Guides, Expansion Guides, and Administration Guides.
- Plan, implement and manage Layer-1 topology using Telescent NTM and OnPath switches for fibre channel and network connectivity.
- Create test cases for Vxblocks
- Manage tests using Tricentis qtest
- Utilize Jira for project and test management.
- Utilize Agile methodology
- Work with automation team to automate test cases
- Install and manage QA backup system using Avamar and DataDomain
- Manage QA production Vxblock
- Management of QA test lab, including hardware for test environments
- Manage Active Directory for Lab equipment
- Manage Lab Network using Infoblox
- Performance testing using various tools, such as iometer, iorate, nmon, HammerDB.
- Asset management
- Acadia/VCE
Principal Implementation Engineer
Dell EMC
07.2010 - 12.2010
- Perform configuration of customer Vblocks
- Install Vblocks at customer location
Senior System Technologist
Neiman Marcus
07.2001 - 07.2010
- SAN Technical Lead
- Maintain and support Enterprise SAN.
- Administration of the Storage Area Network consisting of EMC Symmetrix and CLARiiON storage arrays, ECC, Connectrix, McData and Brocade.
- Performance analysis and monitoring of EMC Symmetrix and CLARiiON arrays.
- SAN Capacity planning.
- Architect and redesign of SAN environments.
- Evaluate and recommend SAN solutions to senior management.
- Planning and implementing storage migration.
- Management of Network Attached Storage.
- Mentor and train SAN team members
- Maintain various IBM pSeries and Sun servers throughout the company and provide 24x7 support
- Participate in project planning stages, provide sizing estimates for systems, and recommend appropriate hardware needed for projects.
- Perform performance analysis of various system components, including I/O, memory, CPU and develop, recommend, and implement strategies to improve performance.
- Analyze system environments and develop and recommend upgrade plans.
- Server virtualization using micro partitioning and I/O virtualization for IBM pSeries using VIO
- Ensure PCI and SOX compliance.
- Plan and participate in Disaster Recovery exercises
Unix System Administrator
IBM, Decision Consultants, Inc
04.1999 - 07.2001
- Maintain various RS/6000 systems used for software development and testing, such as OS installation and updates, performance tuning, and hardware diagnostics, and application software installation.
- Support application for Web based training and class enrollment for IBM internal use as well as for global use.
- Administer apache and IBM httpd servers, including setup, configuration, and performance tuning.
- Develop scripts to automate backup, application startup/stops as well as monitor system health.
- Work with production system administrators to resolve problems with production systems and applications.
- Maintain network segment used by the development and testing team.
- Recommend hardware requirements and replacements strategies to management.
- Ensure y2k compliance of all software components and firmware.
- Set up and maintain web site used by team members for documentation
Unix System Administrator
CompUSA, Decision Consultants Inc
12.1998 - 04.1999
- Maintain and support Unix systems, mostly IBM RS/6000 running AIX and some HP systems.
- Support and develop scripts to automate tasks for the Credit Card Settlement process.
- Develop and maintain reporting tools used for Credit Card settlement and integrate reports into WWW pages
System Administrator
GTE, Decision Consultants, Inc
06.1998 - 12.1998
- Maintain and install IBM RS/6000 systems and monitor system performance and resource utilization.
- SSA Disk Subsystem maintenance and configuration
- Install and maintain Informix Database.
- Develop system utilities to provide automated backup of application files and database.
- Monitor system performance and resource utilization and address and correct problem area.
- Install and maintain WWW server and associated pages.
- Develop CGI scripts to administer POP3 server in a secure fashion and maintain mail server.
- Develop and maintain various scripts used by management for report generation and system monitoring.
System Administrator
GTE, Decision Consultants, Inc
02.1998 - 06.1998
- Maintain RS/6000 system and Informix Database used to develop and prototype application.
- Develop scripts to extensively monitor system performance and resource utilization.
- Automate backup of system, application, and Informix Database.
- Setup internal network to allow GTE personnel to access to network.
- Install and setup Linux system to function as router, firewall, local DNS server, print server, xdm server, and Samba Server.
- Assist German customers and GTE personnel in dealing with communication problems resulting from language barrier.
Technical Support
IBM, Decision Consultants, Inc
09.1996 - 02.1998
- Company Overview: SP Technical Support Services
- Assist SP users with installation and configuration problems, including NIM specific problems.
- Provide assistance resolving Kerberos problems, including expanding Kerberos real to non SP systems.
- Help customers resolve SP platform specific problems relating to operation and usage.
- Develop and maintain tools to support team members and team leads.
- Interact with various support teams to resolve customer problems.
- SP Technical Support Services
Analyst, Unix System Administration
BellSouth Telecommunications
03.1995 - 08.1996
- Maintain three Pyramid MIServer ES microcomputers running DC/OSx.
- Kernel tuning and rebuilds.
- Ensure system security and integrity using various monitoring tools and methods.
- Monitor system performance and resource utilization and perform optimization.
- Develop and write operating procedures for use by hardware maintenance group and operations support group.
- Develop and maintain administrative utilities written in shell script, Perl, and C.
- Developed CGI scripts to allow access to Informix database through Web browsers.
Education
Master of Science - Computer Science
University of Alabama
Tuscaloosa, AL05.1995
Bachelor of Science - Computer Science
Florida Institute of Technology
Melbourne, FL12.1991
Skills
- Vxblock
- Dell EMC Storage (PowerMax, Unity, PowrStore, PowerScale)
- Avamar
- Cisco UCS/Intersight
- Cisco MDS
- Vmware
- Telescent NTM
- Brocade
- Unix
- Shell scripting (ksh, Perl)
- SQL
- Test planning
- Testing
- Agile methodologies
- Infoblox
- Jira
Accomplishments
- Collaborated with team of 8 and system engineering team in the development of VxBlocks.
- Resolved product issues and defects through collaboration with 3rd party vendors.
- Used qtest to document and track test results.
Certification
- Brocade Certified Fabric Professional
- Brocade Certified SAN Manager
- IBM Certified AIX System Administrator
- EMC Proven Professional - Information storage management
Languages
German
Native or Bilingual
Japanese
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Principal QA Engineer
Dell EMC
01.2011 - 04.2025
Principal Implementation Engineer
Dell EMC
07.2010 - 12.2010
Senior System Technologist
Neiman Marcus
07.2001 - 07.2010
Unix System Administrator
IBM, Decision Consultants, Inc
04.1999 - 07.2001
Unix System Administrator
CompUSA, Decision Consultants Inc
12.1998 - 04.1999
System Administrator
GTE, Decision Consultants, Inc
06.1998 - 12.1998
System Administrator
GTE, Decision Consultants, Inc
02.1998 - 06.1998
Technical Support
IBM, Decision Consultants, Inc
09.1996 - 02.1998
Analyst, Unix System Administration
BellSouth Telecommunications
03.1995 - 08.1996
Master of Science - Computer Science
University of Alabama
Bachelor of Science - Computer Science
Florida Institute of Technology
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