Thomas Page
South Gate,CA
Summary
Dynamic Travel Consultant with extensive experience at American Express, excelling in global travel expertise and customer service excellence. Proven track record in creating tailored itineraries and resolving complex travel issues, enhancing client satisfaction. Skilled in regulatory compliance and analytical thinking, ensuring seamless travel experiences for high-profile clients.
Overview
21
21
years of professional experience
Work History
Travel Consultant
UTI
Long Beach, California
02.2013 - 09.2015
- Performed quality checks on all documents prior to issuing tickets or vouchers
- Demonstrated proficiency in Microsoft Office applications
- Collaborated with other departments within the organization to coordinate activities related to travel planning
- Handled complaints promptly while maintaining high levels of customer satisfaction
- Assisted customers with travel insurance claims processing
- Researched and provided accurate information on destinations, transportation options, visas and passports requirements for clients
Travel Consultant VIP
Capitol Records/EMI
Hollywood, California
05.2010 - 03.2013
- Created detailed travel plans tailored to customer needs and preferences
- Compiled necessary documentation, confirming proper organization for trips
- Determined destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Booked transportation and hotel reservations, using computer and telephone
- Developed creative strategies to increase customer satisfaction and loyalty
Travel Associate
Paramount Pictures
Hollywood, CALIFORNIA
02.2007 - 02.2010
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Maintained relationships with travel partners and vendors.
- Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
- Analyzed and reviewed corporate travel and expense reports for accuracy, completeness, and compliance with company policies.
- Created detailed travel plans for clients, including transportation and lodging.
- Provided customer service support via phone, email, or live chat platforms.
Travel Consultant
American Express, AMEX
Los Angeles, California
06.2003 - 09.2005
- Performed quality checks on all documents prior to issuing tickets or vouchers
- Monitored changes in flight schedules or pricing due to weather conditions or other factors
- Assisted customers with travel insurance claims processing
- Created itineraries for clients based on customer interests, budgets, and availability
- Listened to concerns and complaints from customers and promptly addressed issues
- Collaborated with clients to create customized itineraries based on their individual preferences and budgets
Customer Service Representative
United Airlines
Los Angeles
02.1995 - 02.2000
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Resolved conflicts between passengers using effective interpersonal skills.
- Responded quickly to emergency situations by following appropriate protocols.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
ASSOCIATE IN ARTS (A.A.) - GRAPHIC ARTS
LATTC
Los Angeles06.1976
HIGH SCHOOL DIPLOMA -
Dorsey High School
Los Angeles06.1974
Skills
- Administrative support
- Global travel expertise
- Communication proficiency
- Brand management
- Mentoring and training
- High-volume operations
- Travel insurance knowledge
- Customer service excellence
- Regulatory compliance
- Time management skills
- Analytical thinking
- Complaint resolution strategies
- Executive support
Timeline
Travel Consultant
UTI
02.2013 - 09.2015
Travel Consultant VIP
Capitol Records/EMI
05.2010 - 03.2013
Travel Associate
Paramount Pictures
02.2007 - 02.2010
Travel Consultant
American Express, AMEX
06.2003 - 09.2005
Customer Service Representative
United Airlines
02.1995 - 02.2000
ASSOCIATE IN ARTS (A.A.) - GRAPHIC ARTS
LATTC
HIGH SCHOOL DIPLOMA -
Dorsey High School