Thomas Palmer
Redwood City,CA
Summary
Detail-oriented accounting assistant experienced in various accounting roles. Skilled in account reconciliation, report drafting, and collections. Industrious and meticulous, with a strong history of integrity and reliability. Diligent with a solid background in evaluating and estimating auto body repairs. Accurately assesses vehicle damage and provides efficient repair solutions to ensure customer satisfaction and cost-effectiveness. Expertise lies in damage appraisal and repair cost estimation. Professional with a strong background in customer interactions and service solutions excels in conflict resolution, communication, and problem-solving. Focus is always on ensuring customer satisfaction and loyalty. Effective team collaborator who can adapt to changing needs and consistently achieve results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Auto Body Estimator
Chilton Auto Body
02.2024 - 11.2024
- Implemented time-saving strategies for more efficient vehicle assessments, ultimately allowing for increased capacity and higher revenue generation.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Regularly reviewed competitor pricing strategies to ensure our shop remained competitive within the local market while still offering fair prices for top-quality workmanship.
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Assisted in training new estimators, sharing expertise to foster a knowledgeable and capable team environment.
- Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
- Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships.
- Enhanced company reputation by consistently delivering high-quality service and maintaining professionalism throughout the estimation process.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
Customer Service Representative
Chilton Auto Body
04.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Shop Assistant
Ron Ramies Automotive
08.2022 - 02.2023
- Completed daily tasks accurately and on-time to support shop needs
- Maximized safety and production levels by frequently cleaning and organizing work areas
- Helped managers with daily checklists and last-minute requirements
- Supported production needs by performing routine tasks using standard procedures and equipment
- Analyzed vehicle data using advanced diagnostic equipment
- Installed wiper blades and headlamps
- Performed tire rotations and tire replacements
Accounts Receivable Manager
Roberts Market
07.2018 - 08.2022
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits
- Posted customer payments by recording cash, checks, and credit card transactions
- Reconciled daily AR ledger and verified proper posting
- Balanced safe, prepared tills, and prepared register bags for next sales date
- Input financial data and produced reports using QuickBooks Online
- Completed daily process adjustments to maintain accuracy
Shop Assistant
Portola Valley Garage
12.2015 - 02.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Greeted customers entering shop
- Answered customer questions about service and appointments.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Grocery Manager
Roberts Market
08.2011 - 12.2015
- Engaged customers and provided very high level of service and support, helping find desired products and items
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
- Performed key tasks to promote inviting grocery store appearance.
- Interacted well with customers to build connections and nurture relationships
- Assisted with conflict resolution during partnership negotiations, acquisitions, and customer relations
Education
High School Diploma -
Woodside High School
Skills
- Competitive knowledge
- Relationship building
- Multitasking Abilities
- Decision-Making
- Customer Relations
- Good communication skills
- Attention to Detail
- Estimating software
- Detail-oriented
- Parts ordering
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Auto Body Estimator
Chilton Auto Body
02.2024 - 11.2024
Customer Service Representative
Chilton Auto Body
04.2023 - 02.2024
Shop Assistant
Ron Ramies Automotive
08.2022 - 02.2023
Accounts Receivable Manager
Roberts Market
07.2018 - 08.2022
Shop Assistant
Portola Valley Garage
12.2015 - 02.2018
Grocery Manager
Roberts Market
08.2011 - 12.2015
High School Diploma -
Woodside High School
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