Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Thomas Palmer

Everton,MO

Summary

I joined Chick-fil-a in April of 2021 as a Culinary team member. During my time there, I held several positions including Team Leadership and a leader in our Food Safety Management system.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader

Chick-fil-A
04.2021 - Current
  • Was influential as a Culinary leader in growing sales from $9M to $12M+ annually
  • Reported directly to Regional Safety Coordinator
  • Maintained clear channels of communication with front-of-house staff to facilitate smooth service flow during busy periods
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload
  • Trained new hires in food handling and safety protocols to boost knowledge and performance
  • Coordinated kitchen activities with front-of-house staff for optimal productivity
  • Managed staff schedules to ensure optimal coverage during peak service hours, maximizing productivity and minimizing labor costs
  • Promoted a culture of continuous learning within the team by staying current on industry trends and sharing newfound knowledge with colleagues
  • Oversaw quality control processes in the kitchen, ensuring accurate execution of operations
  • Established day's priorities and delegated tasks, taking into account daily events, business levels and forecasts
  • Directed food preparation and cooking activities to meet health and safety standards
  • Was a key player of a leadership team that kept us in the top 20% of the chain on every metric

Contractor's Assistant

Cornerstone Custom Builders
05.2020 - 03.2021
  • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
  • Strengthened client trust and satisfaction, promptly addressing and rectifying any issues raised during project walk-throughs.
  • Supported environmental compliance efforts by implementing sustainable practices and waste management procedures on-site.
  • Facilitated smoother operations on-site by organizing tool and equipment availability.
  • Enhanced client satisfaction by providing regular updates and addressing concerns promptly.

Education

Highschool Diploma -

My Father’s World
Rolla, MO
05.2020

Skills

  • Operational Management
  • Customer Service
  • Efficient problem solver in fast paced, high stress environment
  • Strong interpersonal skills

Accomplishments

Was instrumental in achieving 6+ consecutive independently evaluated perfect safety inspections that put our store in the top 15% of the chain.

Certification

Servsafe Food Handler’s Course

Languages

English
Native or Bilingual
German
Native or Bilingual

Timeline

Team Leader

Chick-fil-A
04.2021 - Current

Contractor's Assistant

Cornerstone Custom Builders
05.2020 - 03.2021

Highschool Diploma -

My Father’s World

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Thomas Palmer