Thomas Palmieri
Myrtle Beach,SC
Summary
Results-driven Manager and Operations Executive with over 20 years of leadership experience across retail, territory management, and multi-unit operations. Proven track record of increasing revenue, developing high-performing teams, and expanding market share in competitive environments. Expert in strategic planning, customer experience, talent development, and organizational growth. Known for driving operational efficiency while fostering collaborative, motivated workplace cultures.
Overview
29
29
years of professional experience
Work History
General Manager of Operations
GLM
11.2024 - Current
- Lead day-to-day operations of a large-scale organization, ensuring compliance, efficiency, and excellence across departments.
- Developed and implemented company-wide performance metrics and strategic growth initiatives.
- Oversaw hiring, training, and performance management to build a strong, results-oriented team.
- Utilized financial reporting to identify cost-saving opportunities and optimize resource allocation.
Territory Manager
WW Weight Watchers
09.2019 - 08.2024
- Drove sales and membership growth by coaching field teams on sales techniques and customer engagement.
- Increased regional performance through strategic analysis of sales data and execution of localized promotions.
- Fostered customer loyalty and satisfaction through territory-specific service enhancements and outreach.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Manager
Polo Ralph Lauren
10.2017 - 09.2019
- Managed a 100+ member sales team and led initiatives to meet and exceed sales targets.
- Implemented coaching strategies to improve team performance, operational efficiency, and customer experience.
- Oversaw merchandising, scheduling, and inventory to align with business goals.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Store Manager
Belk
10.2016 - 10.2017
- Directed operations for a high-volume retail location with 124 employees.
- Streamlined scheduling, training, and customer service delivery, resulting in improved sales performance.
- Led efforts in inventory management and issue resolution to enhance overall store operations.
District Manager
BCBG Maxazria
03.2013 - 10.2016
- Managed operations across 9 high-volume stores in multiple states.
- Conducted regular audits, implemented district-wide marketing campaigns, and ensured compliance.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
District Manager
LVMH-DKNY
02.2012 - 03.2013
- Designed performance monitoring systems for sales, budgeting, and store management.
- Enhanced operational productivity and training outcomes through revamped onboarding programs.
- Drove regional sales growth with hands-on leadership and data-informed decision-making.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
District Manager
Lacoste
02.2010 - 02.2012
- Exceeded sales targets and operational KPIs across multiple store locations.
- Led employee recognition programs, enhancing morale and retention.
- Championed best practice sharing across locations to ensure consistency and performance.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
Director of Retail Sales & Field Operations
JS Elite Flooring Company
07.2007 - 02.2010
- Increased retail sales and brand visibility through creative marketing and strong vendor negotiations.
- Oversaw new store launches, P&L management, and employee performance initiatives.
- Built a motivated and high-retention team through incentives and supportive leadership.
- Collaborated with cross-functional teams to develop targeted marketing campaigns, resulting in heightened brand awareness and market share growth.
- Fostered a positive work environment that empowered employees, resulting in high levels of staff engagement and retention.
- Coordinated special events such as product launches or seasonal promotions, creating buzz around new offerings or limited-time deals.
Store Manager/Company Trainer
Kenneth Cole
10.2005 - 07.2007
- Trained new store managers nationwide in corporate standards and retail operations.
- Enhanced store productivity and culture through leadership and customer engagement strategies.
- Fostered a culture of continuous learning by promoting ongoing professional development opportunities within the organization.
General Manager/New Store Opening Manager
Polo Ralph Lauren
12.2002 - 10.2005
- Spearheaded successful new store openings, hiring and training full staff for launch readiness.
- Implemented operational procedures that improved inventory management and customer service.
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Associate General Manager
Gap Inc
04.1996 - 12.2002
- Oversaw operations across multiple brands (Gap, Gap Kids, Baby Gap, Banana Republic, Old Navy).
- Created engaging displays, managed inventory, and developed staff to drive sales and satisfaction.
- Increased customer satisfaction by addressing concerns proactively and ensuring prompt resolution of issues.
- Strengthened relationships with external partners by maintaining open lines of communication and promptly addressing their needs.
Education
High School -
Hillsborough High School
Hillsborough, NJ06.1994
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Team leadership
- Customer service
- Strategic planning
- Financial management
- Business development
- Data analysis
- Revenue generation
- Data management
- Sales presentations
- Customer relationship management
Timeline
General Manager of Operations
GLM
11.2024 - Current
Territory Manager
WW Weight Watchers
09.2019 - 08.2024
General Manager
Polo Ralph Lauren
10.2017 - 09.2019
Store Manager
Belk
10.2016 - 10.2017
District Manager
BCBG Maxazria
03.2013 - 10.2016
District Manager
LVMH-DKNY
02.2012 - 03.2013
District Manager
Lacoste
02.2010 - 02.2012
Director of Retail Sales & Field Operations
JS Elite Flooring Company
07.2007 - 02.2010
Store Manager/Company Trainer
Kenneth Cole
10.2005 - 07.2007
General Manager/New Store Opening Manager
Polo Ralph Lauren
12.2002 - 10.2005
Associate General Manager
Gap Inc
04.1996 - 12.2002
High School -
Hillsborough High School
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