Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Papasergia

Thomas Papasergia

Bakersfield,California

Summary

Dynamic sales professional with proven success at BNB Surplus, excelling in sales presentations and objection handling. Recognized for consistently exceeding sales targets and expanding client relationships through effective cold calling and CRM proficiency. Adept at fostering trust and delivering tailored solutions, driving significant revenue growth and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Inside Outside Salesman

BNB Surplus
05.1988 - 02.2004
  • Cultivated relationships with key clients to enhance customer satisfaction and retention.
  • Identified new sales opportunities through market research and networking efforts.
  • Conducted product demonstrations to showcase features and benefits to potential customers.
  • Analyzed competitor offerings to refine sales approach and positioning in the market.
  • Trained junior sales staff on effective selling techniques and best practices for client engagement.
  • Implemented a consultative selling approach to better understand clients'' needs and offer tailored solutions that addressed their specific challenges.
  • Established strong client relationships by providing exceptional customer service and addressing clients'' needs promptly.
  • Received continuous training on emerging technologies/products related to the field which contributed positively both to personal growth and improved sales techniques.
  • Collaborated with internal departments to ensure timely delivery of products and services, resulting in high customer satisfaction rates.
  • Managed extensive client portfolio, maintaining regular communication to foster long-term relationships built on trust and reliability.
  • Negotiated contracts with clients, ensuring mutually beneficial terms that maximized revenue potential.
  • Participated in trade shows, conferences, and other industry events to generate leads and increase brand visibility within target markets.
  • Consistently met deadlines for submitting reports on sales activities, ensuring accurate documentation of all transactions and client interactions.
  • Maintained a comprehensive knowledge of industry trends, competitor activities, and market dynamics to stay ahead in the competitive landscape.
  • Achieved top-performer status due to consistent attainment of sales quotas and performance metrics.
  • Expanded client base by actively prospecting for new leads through cold calling, networking events, and referrals from satisfied customers.
  • Assisted in the mentoring of new sales team members, sharing best practices and providing insights on successful strategies.
  • Developed new business opportunities with the implementation of innovative sales strategies and tactics.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective territory management.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Exceeded monthly sales targets and quotas consistently.

Bartender Supervisor

TGI Fridays
09.1983 - 04.1987
  • Supervised daily operations of bar area, ensuring compliance with health and safety standards.
  • Trained and mentored new bartenders, enhancing team performance and service quality.
  • Managed inventory levels, coordinating with suppliers to maintain optimal stock availability.
  • Developed cocktail menu items, incorporating customer feedback to drive sales and enhance guest experience.
  • Implemented cost-control measures, reducing waste while maintaining high-quality beverage offerings.
  • Resolved customer complaints promptly, ensuring satisfaction and repeat business through exceptional service delivery.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased overall revenue with creative drink promotions and themed events.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
  • Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Planned and executed promotions and special events in close collaboration with management.

Substitute Teacher, K-12

Kern County Superintendent Of Schools
08.1985 - 05.2003
  • Adapted lesson plans to meet diverse student needs and learning styles.
  • Facilitated classroom management to ensure a productive learning environment.
  • Implemented educational activities and resources for enhanced engagement.
  • Collaborated with teachers to support curriculum objectives and goals.
  • Utilized technology tools to enhance instructional delivery and student participation.
  • Assessed student progress and provided constructive feedback for improvement.
  • Developed rapport with students to foster a positive classroom atmosphere.
  • Assisted in maintaining accurate records of student performance and attendance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Enhanced classroom engagement by incorporating hands-on activities and group projects.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Assisted students in mastering subject material and preparing for tests.
  • Developed and implemented behavior management plans for students with challenging behavior.

Education

Cal State University Bakersfield
Bakersfield, CA

Skills

  • Sales presentations
  • Objection handling
  • CRM proficiency
  • Cold calling

Timeline

Inside Outside Salesman

BNB Surplus
05.1988 - 02.2004

Substitute Teacher, K-12

Kern County Superintendent Of Schools
08.1985 - 05.2003

Bartender Supervisor

TGI Fridays
09.1983 - 04.1987

Cal State University Bakersfield

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Thomas Papasergia