Thomas Parker
Pensacola,FL
Summary
Manager with team leadership experience, planning and organizational skills built during my McDonalds tenure. Smoothly equip employees to independently handle daily functions and meet customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
05.2023 - 09.2023
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Manager in Training (MIT)
McDonald's
03.2022 - 05.2023
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Member
McDonald's
05.2021 - 03.2022
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Milton High School
Milton, FL05.2023
Skills
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Customer Service
- Team Leadership
- Computer Skills
- Onboarding and Orientation
- Public Speaking
- Quality Assurance
Certification
Servsafe
Timeline
Manager
McDonald's
05.2023 - 09.2023
Manager in Training (MIT)
McDonald's
03.2022 - 05.2023
Crew Member
McDonald's
05.2021 - 03.2022
High School Diploma -
Milton High School
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