Thomas Passuello
Seacliff,NY
Summary
Proven problem-solver and negotiator, adept at maintaining composure under pressure. At Choppers Burger Bar, streamlined operations and enhanced profitability through effective upselling and customer engagement. Skilled in POS systems and inventory management, consistently ensuring cleanliness and organization. Demonstrated dependability and strong contribute to team and customer satisfaction. I excel in high-pressure environments, consistently improving team efficiency and store profitability. My expertise in route planning and dependability ensures operational excellence and revenue growth. Retail worker with solid track record in cash handling and customer support. Known for reliability and ability to adapt to changing needs, ensuring smooth operations. Collaborates well with team members and focuses on delivering results with excellent communication and multitasking skills.
Overview
7
7
years of professional experience
Work History
Assistant Counter Manager
Choppers Burger Bar
02.2019 - 07.2024
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Handled escalated customer complaints professionally, finding mutually agreeable solutions that preserved brand reputation.
- Supported store operations by assisting in stocking shelves and organizing merchandise displays when needed.
- Streamlined checkout process by quickly bagging items and efficiently handling payment methods.
- Enhanced store profitability with upselling techniques and promotional item recommendations.
- Expedited order processing by efficiently utilizing POS system for quick transaction completion.
- Maximized revenue generation opportunities by carefully noting customer preferences and suggesting relevant add-ons or alternatives.
- Handled high volumes of customers during peak hours, maintaining composure under pressure.
- Aided in loss prevention efforts by diligently monitoring register activities and reporting discrepancies.
- Provided exceptional product knowledge, guiding customers towards informed purchasing decisions.
- Collaborated with team members to maintain sufficient inventory levels at the counter area.
Lifeguard Instructor
Engineers Country Club
03.2017 - 09.2019
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Enforced facility rules consistently for the well-being of all patrons while maintaining a positive atmosphere at the pool area.
- Conducted routine equipment checks, maintaining all rescue gear in excellent working condition for emergency use.
Education
High School Diploma -
North Shore High School
450 Glen Cove Ave, Glen Head, NY 1154506.2019
Skills
- Dependability
- Cleanliness
- Active Learning
- Maintaining Composure
- Negotiation
- Coordination
- Strong Organization
- Route Planning
- Problem-Solving
Timeline
Assistant Counter Manager
Choppers Burger Bar
02.2019 - 07.2024
Lifeguard Instructor
Engineers Country Club
03.2017 - 09.2019
High School Diploma -
North Shore High School
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