Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Patterson

Fort Riley North,Kansas

Summary

As an experienced non-commissioned officer in the U.S. Army, I've consistently demonstrated leadership, teamwork, and dedication to mission success. My skills in mentoring and training soldiers, implementing military procedures, and ensuring operational readiness have been proven. I've shown my ability to adapt to changing environments and excel under pressure. As a former manager at Panera Bread, I've honed my expertise in customer service, team management, and operational efficiency. I'm a results-driven professional with a strong work ethic and an unwavering commitment to excellence in all endeavors. My unique blend of military and civilian experience equips me to bring valuable insights and skills to any organization.

Overview

13
13
years of professional experience

Work History

Manager

Panera Bread
Topsham, ME
11.2015 - 11.2017
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.

Allied Trades Specialist

United States Army National Guard
Brunswick, ME
01.2015 - 11.2017
  • Troubleshot mechanical, hydraulic, and pneumatic systems to identify and fix issues
  • Engaged in the repair of equipment by performing welding, machining, and fabrication tasks
  • Utilized technical manuals and schematics to effectively understand complex information
  • Facilitated collaboration with peers and diverse military units in order to optimize maintenance operations
  • Assisted in mentoring and developing junior team members

Ammo Team Chief

United States Army
Fort Riley, ME
11.2017 - Current
  • Provided leadership to team members by setting expectations, delegating tasks and providing feedback.
  • Resolved conflicts among team members by acting as a mediator, listening to both sides of the argument and suggesting solutions.
  • Established clear communication channels between departmental teams in order to facilitate collaboration across functions.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.

Team Member

Little Caesars
Topsham, Maine
01.2011 - 12.2014
  • Proficiently handled customer payments using cash registers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Maintained cleanliness and organization of work area throughout shift.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Engaged in collaborative efforts to increase productivity and streamline operations.

Education

High School Diploma -

Westbrook High School
Westbrook, ME
06-2011

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Stakeholder Management
  • Staff Development
  • Meeting facilitation
  • Team Supervision

Timeline

Ammo Team Chief

United States Army
11.2017 - Current

Manager

Panera Bread
11.2015 - 11.2017

Allied Trades Specialist

United States Army National Guard
01.2015 - 11.2017

Team Member

Little Caesars
01.2011 - 12.2014

High School Diploma -

Westbrook High School

Bachelor of Science - Business Administration

Southern New Hampshire University

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Thomas Patterson