Thomas Frank
London,ON
Summary
Client-focused and empathetic Personal Support Worker dedicated to contributing to the well-being of residents within your facility. Possessing exceptional interpersonal skills, patience, compassion, and a wealth of knowledge. Played a pivotal role in enhancing the quality of life for individuals by creating comfortable environments, promoting independence, and fostering positive relationships. Equipped with the PSW Certificate from Georgian College in Barrie, Ontario (Dec 2021) to provide exceptional care and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Meadow Park London Long-Term Care
01.2022 - 10.2024
- Responded promptly to emergency situations involving clients' safety or well-being.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Followed safe lifting and transferring techniques to transport residents.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained detailed records of services performed on clients.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Lead - Cabin Environment Quality
Air Canada
05.2016 - 05.2021
- Managed time-sensitive cleaning operations for incoming and outgoing flights.
- Kept control tower updated with real-time schedule changes and issues
- Adhered strictly to health and safety protocols during team operations on the tarmac.
- Worked effectively in fast-paced environments.
Senior Team Lead - Hardlines
Target Canada
01.2013 - 04.2015
- Train and develop new team member to be successful in their role.
- Fostered a collaborative team environment, leading to improved performance.
- Led team meetings to align on project goals and ensure timely delivery.
- Guided team through organizational changes, ensuring smooth transitions.
- Fostered strong relationships with cross-functional teams to ensure seamless collaboration on shared initiatives.
Education
Personal Support Worker Certificate -
Georgian College
Barrie, ON12.2021
High School Diploma -
Orillia District Colligate & Vocational Institute
Orillia, ON06-2001
Skills
- Team Leading
- Problem Solving
- Time Management
- Eye for Detail and Execution
- Patient Care
- Compassionate Care
- Emotional Support
- Relationship building
- Daily living support
- Respectful and compassionate
Certification
- Registered with the Health and Supportive Care Providers Oversight Authority (HSCPOA)
- Standard First Aid/Basic Life Support - Coast2Coast
- Gentle Persuasive Approach (GPA)
- Workplace Hazardous Materials Information System
Accomplishments
- Received the Roberta Jarlette Award (Making A Difference Award) - October 5 2023
References
- Kay Welton - Staffing Coordinator - Meadow Park - (519)646-0484 EX:30
- Melanie Hammond - melanie@docksidepublishing.com - (705)323-2797
- Tamara Biancini - tamara.stratton@aircanada.com - (905)866-2071
- Erin Spicer - Erin.Spicer@GeorgianCollege.ca - (705)529-8612
Affiliations
- Health and Supportive Care Providers Oversight Authority
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsTimeline
Personal Support Worker
Meadow Park London Long-Term Care
01.2022 - 10.2024
Lead - Cabin Environment Quality
Air Canada
05.2016 - 05.2021
Senior Team Lead - Hardlines
Target Canada
01.2013 - 04.2015
- Registered with the Health and Supportive Care Providers Oversight Authority (HSCPOA)
- Standard First Aid/Basic Life Support - Coast2Coast
- Gentle Persuasive Approach (GPA)
- Workplace Hazardous Materials Information System
Personal Support Worker Certificate -
Georgian College
High School Diploma -
Orillia District Colligate & Vocational Institute
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