THOMAS PEDROSO
Sarasota,FL
Summary
Seasoned hospitality professional with a proven track record at Walt Disney World Travel Company, enhancing guest satisfaction through exceptional service and sales of travel packages. Excelled in high-pressure environments, demonstrating investigative and problem-solving skills alongside excellent communication. Recognized for superior customer care and adept at managing multiple tasks with tools like Opera System.
Overview
20
20
years of professional experience
Work History
Disney Reservation Center - Multi Language Team
Walt Disney World Travel Company
Orlando, FL
11.2014 - 11.2022
- Provide quality service to deliver high levels of guest satisfaction.
- Provide world-class, magical service to guests of the Walt Disney Company while modeling and teaching best practice behaviors to fellow cast members.
- Excellent performance in driving incremental sales of Walt Disney Travel Company packages, including dining plans, length of stay tickets, room nights, room/resort upgrades, air travel, insurance, and Disney's Memory Maker.
- Giving information about Disney products and making reservations for resorts, dining, tours, and recreation.
Front Desk Agent
Rio Othon Palace Hotel
Rio de Janeiro
01.2011 - 01.2014
- Demonstrated high level of customer service providing world class quality of service
- Ensuring to deliver great Guest Services in a professional, friendly, efficient and courteous manner, providing all guests with quality service
- Handle multiple assignments under high pressure and consistently meet tight deadlines
- Utilize multiple support applications to efficiently assist guests
- Handled multiple assignments, Customer Relations, check inns, check outs, night audit reports, in house guest reports, arrivals and departures and telephone etiquette
- Nominated chief receptionist for the best intrapersonal skills and efficiency in a very fast paced work environment
Front Desk Agent
Pestana Rio Atlântica Hotel
Rio de Janeiro
01.2008 - 01.2011
- Utilize multiple support applications to efficiently assist guests
- Handled multiple assignments, Customer Relations, check inns, check outs, night audit reports, in house guest reports, arrivals and departures and telephone etiquette
- Demonstrated high level of customer service providing world class quality of service
- Handle multiple assignments under high pressure and consistently meet tight deadlines
- Elected by clients as the best employee of 2010 for customer care
Front Desk Agent
Continental Group Inc.
Miami, FL
01.2003 - 01.2008
- Performed different positions such as Valet Parking, to Pool & Beach attendant and being promoted to Receptionist in 2005
- Handled multiple assignments, Customer Relations, check inns, check outs, night audit reports, in house guest reports, arrivals and departures and telephone etiquette
Education
Bachelor of Science - International Hospitality Management
Estácio de Sá University
Brazil01.2014
Skills
- Highly organized
- Excellent customer service skills
- Ability to deliver exceptional guest service
- Excellent communication skills
- Strong organizational skills
- Investigative skills
- Problem-solving skills
- Positive attitude
- Interpersonal skills
- Ability to manage multiple tasks simultaneously
- SBC
- Passport
- A la Carte
- Cast App
- Blue Tool
- MDX
- The Hub
- Opera System
- Microsoft Applications
Languages
native, professional fluency, basic proficiency
Systemskills
- SBC
- Passport
- A la Carte
- Cast App
- Blue Tool
- MDX
- The Hub
- Opera System
- All Microsoft Applications
Languages
Portuguese
Native/ Bilingual
English
Professional
Spanish
Limited
Timeline
Disney Reservation Center - Multi Language Team
Walt Disney World Travel Company
11.2014 - 11.2022
Front Desk Agent
Rio Othon Palace Hotel
01.2011 - 01.2014
Front Desk Agent
Pestana Rio Atlântica Hotel
01.2008 - 01.2011
Front Desk Agent
Continental Group Inc.
01.2003 - 01.2008
Bachelor of Science - International Hospitality Management
Estácio de Sá University
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