Thomas Pendolino
Cheektowaga
Summary
Compassionate and detail‑oriented funeral professional dedicated to supporting families during difficult times by coordinating funeral arrangements with empathy, clarity, and care. Brings additional experience from Enterprise Rent‑A‑Car, specializing in vehicle detailing. Known for exceptional attention to detail, strong communication, and the ability to create a calm, supportive environment. Skilled in MS Office, relationship‑building, and maintaining smooth day‑to‑day operations across diverse work settings.
Overview
20
20
years of professional experience
Work History
Automotive Detailer
Enterprise Rent-A-Car
11.2013 - Current
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Refilled gas tanks and documented fluid levels.
- Maintained clean, tidy and safe work environment.
- Removed dirt and debris from vehicle and equipment interiors.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Maintained records of cleaning activities.
Funeral Director's Assistant
Pacer Funeral Home, Inc.
06.2006 - Current
- Arranged funeral/memorial services for grieving families.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Drafted and published obituaries on behalf of families served.
- Detail and maintain fleet of cars.
- Supported funeral director with all facets of funeral service coordination.
- Embalmed, dressed and cosmeticized deceased persons.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Greeted funeral guests and coordinated seating.
- Processed death certificate and other required paperwork.
- Provided administrative support to funeral home staff.
- Managed funeral home finances and performed general bookkeeping duties.
- Communicated with insurance companies to secure death benefits for payment of services.
- Transported deceased to funeral home.
Education
High School Diploma -
Canisius High School
Buffalo, NYSkills
- Hand tools
- Vehicle transport
- Equipment handling
- Relationship building
- Mechanical aptitude
- Attention to detail
- Task prioritization
- Compassionate communication
- Staff scheduling
- MS word, excel, and outlook
Timeline
Automotive Detailer
Enterprise Rent-A-Car
11.2013 - Current
Funeral Director's Assistant
Pacer Funeral Home, Inc.
06.2006 - Current
High School Diploma -
Canisius High School