THOMAS PENIX
Tampa,FL
Summary
Proven expertise in Customer service with 7 years of experience in management and customer relations. Specialties include solid foundation on customer care and relations. Strong interpersonal skills with the ability to emphasize and relate to people. Proficiency in numerous computer applications and software, including CRM, MS Word, Power Point, Excel, and several others. Experience working within Healthcare, Supply Chain and other fields. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
RACKCITYRIBZ LLC
Tampa, FL
11.2018 - Current
- Respond to telephone inquiries by providing quality customer service to customers resolving issues daily
- Listen attentively to customer needs to provide a great customer experience
- → Schedule appointments for events and catering daily to ensure customer satisfaction
- Resolve any issues customers are having in a timely manner
- Providing resolution without issues being escalated
- - Recommend solutions within customers budget and proactively follow up on all leads
- Perform data entry tasks by updating customers personal information and orders to be scheduled
- → Serve as the primary point of contact in assisting customer needs in a professional compassionate manner
- → Guide patients through our ordering process to ensure all their needs are meet to satisfaction
Customer Service Agent
COGNIZANT TECH SOLUTIONS
Tampa, FL
06.2018 - 03.2020
- Revision of user reports regarding website content
- Analysis and identification of content according to compliance policies
- - Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies
- Using market specific knowledge and insights to improve the support of user community
- Revision of sensitive content, sometimes involving graphic or disturbing subject matter
Medical Scheduler Agent
BDS
Tampa, FL
11.2016 - 01.2018
- → Schedule driver's routes and delivery locations to different hospital located in supported areas
- Work closely with techs to ensure accurate information is entered to hospitals for safety regulations
- → Conducted well organized reports that provided detailed screenshots to help ensure proper steps to improve software and routes
- → Maintained 100% attendance for efficient route delivery scheduling
- - Provide great customer service with hospital techs to ensure deliveries are made on time daily
- Proficiency in using phone and computer systems for customer iterations while providing a professional experience
Education
High School -
Thomas Jefferson High School
06.2011
Skills
- Technical Support
- Handling Escalations
- Schedule Management
- Technical knowledge
- Effective communication
- Data entry
- Cross-functional environment
- Scheduling Appointments
Timeline
Customer Service Manager
RACKCITYRIBZ LLC
11.2018 - Current
Customer Service Agent
COGNIZANT TECH SOLUTIONS
06.2018 - 03.2020
Medical Scheduler Agent
BDS
11.2016 - 01.2018
High School -
Thomas Jefferson High School
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