Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Penn

Indianapolis,IN

Summary

Experienced logistics and supply chain leader with a track record of success in industry-leading and globally recognized distribution operations. Known for a hands-on leadership style that fosters accountability, efficiency, and continuous improvement in high-volume environments. Skilled in process optimization, workforce leadership, and integrating technology-driven solutions to improve efficiency and accuracy at scale. With experience spanning government logistics, Fortune 500 supply chains, and globally ranked distribution companies, I bring a deep understanding of large-scale operations, performance management, and strategic problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Target Distribution Center
Indianapolis, IN
04.2024 - Current
  • Leading inbound operations across 75+ receiving lanes, managing 100+ associates in both ART (Automated Receiving Technology) and manual dock operations.
  • Overseeing one of Target's top-performing inbound departments, ranking #1 nationwide in CPH efficiency and inventory accuracy.
  • Led the inbound execution of Taylor Swift's exclusive Target merchandise event, ensuring 100% inventory accuracy and delivery, generating $100 million in sales.
  • Designed Smartsheet's and Microsoft Office tools that improved operational visibility and helped leadership make faster, data-driven decisions.
  • Implemented a new yard management system, enhancing trailer tracking and optimizing inbound operations.

Operations Manager

DHL Supply Chain: Johnson & Johnson
Mooresville, IN
04.2023 - 04.2024
  • Oversaw warehouse operations across multiple shifts, leading a team of 100+ associates and supervisors in loaner surgical-kit and assembly departments.
  • Maintained 99% on-time shipping during a record-volume quarter without additional labor allocation.
  • Implemented quality and training initiatives, streamlining inspections and reducing customer-reported service issues by 10%.
  • Built and developed a high-performing leadership team, driving communication, accountability, and continuous improvement.

Senior Operations Supervisor

Breg Inc. Distribution Center
Indianapolis, IN
06.2022 - 04.2023
  • Built and developed a high-performing leadership team, driving communication, accountability, and continuous improvement.
  • Created a report to track and highlight frequent shipping errors, leading to a 25% reduction in six months.
  • Improved workforce retention and engagement, driving a record-low turnover rate through leadership development and culture initiatives.

Operations Supervisor

GXO Logistics: Apple
Clayton, IN
04.2021 - 06.2022
  • Managed both Inbound and Outbound operations, leading a team of 50+ associates while maintaining 99% on-time shipping compliance.
  • Helped test and integrated a new WMS system to optimize workflows with GreyOrange Robotic Systems, improving picking efficiency and storage automation.
  • Conducted root cause analysis and implemented process improvements, reducing errors and increasing operational efficiency.

Team Lead

Chewy Fulfillment Center
Clayton, IN
06.2019 - 04.2021
  • Led a team of 100+ associates in high-volume picking and shipping operations, ensuring on-time order fulfillment and peak season efficiency.
  • Implemented new packing and trailer loading methods, increasing shipping accuracy by 15% and setting new productivity records.
  • Optimized dock and staging workflows to maintain continuous freight movement and labor efficiency.

Logistics & Security Specialist

U.S Marine Corps
Bangor, WA
06.2016 - 06.2019
  • Led logistics and security operations at the world's largest nuclear naval base, ensuring seamless convoy movements and mission-critical supply distribution.
  • Developed and implemented SOPs and training programs, improving operational readiness and efficiency.
  • Earned Secret security clearance and provided risk assessments to enhance security measures.

Education

High School Diploma -

Mooresville High Scool
Mooresville
01-2016

Skills

  • Leadership & Team Development
  • Process Improvement & Lean Six Sigma
  • Root Cause & Data-Driven Decision Making
  • KPI & Performance Management
  • Cost Reduction & Budgeting
  • Microsoft Office & WMS Software

Certification

  • Completed U.S Marine Corps Leadership Course

Timeline

Operations Manager

Target Distribution Center
04.2024 - Current

Operations Manager

DHL Supply Chain: Johnson & Johnson
04.2023 - 04.2024

Senior Operations Supervisor

Breg Inc. Distribution Center
06.2022 - 04.2023

Operations Supervisor

GXO Logistics: Apple
04.2021 - 06.2022

Team Lead

Chewy Fulfillment Center
06.2019 - 04.2021

Logistics & Security Specialist

U.S Marine Corps
06.2016 - 06.2019

High School Diploma -

Mooresville High Scool

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