Summary
Overview
Work History
Education
Skills
Accomplishments
Oil Painting
Timeline
Hi, I’m

Thomas Penna

LONGWOOD,FL

Summary

Dynamic and reliable driver with a clean record at Hertz, excelling in time management and customer service. Achieved on-time deliveries through strategic route planning and GPS navigation, enhancing customer satisfaction. Known for fostering strong client relationships and maintaining high safety standards, contributing to a positive company reputation.

Overview

12
years of professional experience

Work History

Hertz

Driver
10.2012 - 01.2025

Job overview

Drive cars all over Orlando and sometimes out of the area. Also pick up customers from car dealerships in Winter Park.

  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Reduced delivery times with careful planning and route optimization.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Education

Orlando Career College
Orlando Florida

Pharmacy Technician
06.2017

University Overview

New York Community College
Brooklyn, NY

Construction Technology
06.1965

University Overview

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Vehicle inspections
  • Route management
  • Transportation
  • Traffic law observation
  • Vehicle maintenance
  • Commercial driving
  • Equipment operation
  • Inclement weather driving
  • Passenger transportation
  • Relationship building
  • Accident prevention
  • Adaptable driving techniques
  • Schedule management
  • Basic vehicle repairs
  • Heavy lifting
  • Fuel efficiency
  • DOT compliance
  • Order picking and processing
  • Route determination
  • Equipment monitoring
  • Materials transport
  • Shipping and packaging
  • Customer rapport
  • Passenger assistance
  • Strategic planning
  • Route logs
  • Appointment scheduling
  • Language fluency
  • Attention to detail
  • Processes and procedures
  • Team building
  • Conflict resolution
  • Staff development
  • Database management
  • Business management
  • Type vehicles expertise
  • Revenue generation
  • Account penetration
  • Friendly and outgoing
  • Verbal and written communication
  • Map reading
  • Physical stamina
  • Traffic laws
  • Patience and tact
  • Emergency response
  • Daily logging
  • Delivery pickup
  • Driving and transportation
  • Load monitoring
  • Maintenance and repair
  • Passenger guidance
  • Safe driving techniques
  • Basic vehicle maintenance
  • Load securing
  • Confidentiality
  • Passenger support
  • Continuous improvement
  • Multitasking Abilities
  • Interpersonal skills
  • Self motivation
  • Teamwork and collaboration
  • Effective communication
  • Problem-solving abilities
  • Excellent communication
  • Passenger safety
  • Transportation regulations
  • Multitasking
  • Vehicle maintenance and repair
  • Organizational skills
  • Cargo loading
  • Decision-making
  • Critical thinking
  • Active listening
  • Team collaboration
  • Reliability
  • Accident reporting
  • Written communication
  • Task prioritization
  • Interpersonal communication
  • Analytical thinking

Accomplishments

Accomplishments

Bilt Sanford Air Port,109house's in Patrick Air Force Base and various schools in and around Florida, also not counting hundreds of houses.

Oil Painting

Oil Painting

Oil Painting it relaxes me.

Timeline

Driver
Hertz
10.2012 - 01.2025
Orlando Career College
Pharmacy Technician
New York Community College
Construction Technology
Thomas Penna