Thomas Peters

• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
• Protected store from loss or theft by setting and enforcing clear security policies.

Ensured all daily

• Followed up on accidents, problems and guest complaints in food line area and within overall food and beverage department.
• Led team meetings to discuss performance goals, share best practices, and address any challenges faced on the job.
• Collaborated with other departments to resolve operational bottlenecks that hindered overall productivity levels within the establishment.
• Assisted in training new hires, ensuring they quickly became proficient in their job responsibilities.
• Ensured compliance with all local health department regulations, maintaining an exemplary inspection record throughout tenure as Food Line Leader.
• Increased customer satisfaction by addressing concerns promptly and implementing solutions effectively.
• Collaborated with management to develop strategies for continuous improvement in production processes.
• Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.

• Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
• Maximized customer satisfaction through efficient product rotation and restocking practices.
• Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
• Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.

• Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.