Thomas Phares
Philadelphia,PA
Summary
Dynamic professional with extensive experience in loan origination and customer service. Known for strong active listening and verbal communication skills, contributing to operational efficiency and client retention. Ready to leverage expertise to drive impactful solutions in the financial sector.
Overview
21
21
years of professional experience
Work History
Self Employed
Phares Home Maintenance
2020.05 - Current
- Cultivated a proactive approach to tasks, ensuring reliability and commitment to objectives.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated expertise in rapidly acquiring new knowledge and adjusting to varying situations.
Loan Officer
U.S.Bank
2019.12 - 2020.05
- Evaluated client financial profiles to determine loan eligibility and risk assessment.
- Developed tailored loan solutions to meet diverse customer needs and financial goals.
- Collaborated with underwriting teams to ensure accurate processing of loan applications.
- Analyzed market trends to provide strategic insights for product development initiatives.
- Collaborated with real estate agents and other stakeholders to streamline transaction processes and improve client satisfaction.
- Developed strong relationships with clients, providing personalized guidance throughout the loan process.
- Analyzed borrower financial information to assess creditworthiness and determine appropriate loan products.
- Facilitated mortgage loan applications, ensuring compliance with industry regulations and company policies.
Loan Officer
Crown Mortgage Funding
2019.10 - 2019.12
- Mentored junior staff on best practices for customer engagement and loan processing workflows.
- Implemented process improvements that enhanced efficiency in loan origination procedures.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Mortgage Loan Officer
First Choice Loan Services
2011.04 - 2019.11
- Mentored junior loan officers, sharing best practices for document management and customer service excellence.
- Implemented process improvements that enhanced efficiency in loan processing and reduced turnaround times.
- Conducted market research to stay informed on trends affecting lending practices and mortgage rates.
- Prepared detailed reports on loan performance metrics, contributing to strategic decision-making at the organizational level.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Mortgage Loan Officer
American Home Bank
2007.07 - 2011.03
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Mortgage Loan Officer
Equihome Mortgage
2005.07 - 2007.06
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Education
High School Diploma -
Archbishop Ryan
Philadelphia, PA1983-06
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem resolution
- Verbal communication
- Active listening
Accomplishments
I was the top Loan officer at my branch for all the years I worked in the southampton branch. was top 1% in the country Mortgage Executive Magazine from 2016 to 2018. I secured all my own loans the Bank did not provide leads.
Timeline
Self Employed
Phares Home Maintenance
2020.05 - Current
Loan Officer
U.S.Bank
2019.12 - 2020.05
Loan Officer
Crown Mortgage Funding
2019.10 - 2019.12
Mortgage Loan Officer
First Choice Loan Services
2011.04 - 2019.11
Mortgage Loan Officer
American Home Bank
2007.07 - 2011.03
Mortgage Loan Officer
Equihome Mortgage
2005.07 - 2007.06
High School Diploma -
Archbishop Ryan
First Choice Loan Services Elite Club
The top Loan officers in the company were rewarded with an all expense paid trip to various places for a week