Thomas Pheap
Phoenix,United States
Summary
Experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.
Overview
11
11
years of professional experience
Work History
Fulfillment Clerk
Amazon
Phoenix, AZ
04.2026 - Current
- Processed customer orders accurately and efficiently, ensuring timely fulfillment and delivery.
- Operated warehouse management systems to track inventory levels and manage stock replenishment.
- Collaborated with team members to optimize workflow, reducing processing times for outgoing shipments.
- Conducted regular quality checks on packaged products to maintain high standards of accuracy and integrity.
Customer Experience Agent
Valon Mortgage
Phoenix, AZ
03.2025 - 06.2025
- Mortgage servicing; first point of contact with homeowners. Take payments, explain escrow, as well as assisting to maintain homeowner’s accounts.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Assisted in streamlining processes to enhance overall customer satisfaction and service delivery.
Line Cook II
Casino Arizona
Scottsdale, Arizona
09.2022 - 03.2025
- Prep vegetables, meats, as well as cook by order on a line
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Senior Deli Clerk, Team Lead
Sprouts
Mesa, Arizona
09.2021 - 09.2022
- Load, unload, scan, pick and pack, as well as assist operations in flow of warehouse.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Produced food according to standard recipes with requested changes for customer satisfaction.
- Supervised daily deli operations, ensuring high standards of food safety and quality.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Line Cook
Chipotle Grill
Rancho Cucamonga
08.2015 - 08.2016
- Prepared high-quality ingredients following Chipotle's food safety and preparation standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and organization in workstations.
- Collaborated with team members to ensure timely meal service during peak hours.
- Trained new staff on cooking techniques and Chipotle's operational procedures.
Education
Associate’s Degree - Business
Riverside City College District
RIVERSIDE03.2017
Skills
- Adaptability
- Detail Oriented
- Efficiency
- Patience
- Communication skills
- Excellent Customer Service
- Time Management
- Willingness to Learn
- Handling Pressure
- Call center experience
- Performance tracking
- Database research
- Call control
- Technical support
- Conflict management
- Mise En Place organization
Languages
English
Native or Bilingual
Khmer
Native or Bilingual
Timeline
Fulfillment Clerk
Amazon
04.2026 - Current
Customer Experience Agent
Valon Mortgage
03.2025 - 06.2025
Line Cook II
Casino Arizona
09.2022 - 03.2025
Senior Deli Clerk, Team Lead
Sprouts
09.2021 - 09.2022
Line Cook
Chipotle Grill
08.2015 - 08.2016
Associate’s Degree - Business
Riverside City College District