Thomas Pierce
Texarkana,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Hand
Krause Service Company
Texarkana, TX
09.2024 - 04.2025
- Adhered to standard operating procedures while carrying out tasks associated with the job role.
- Inspected HVAC components for proper operation and functionality.
- Assisted in installing, repairing and maintaining HVAC systems.
- Installed new ductwork according to plans and specifications provided by engineers or contractors.
- Replaced worn out belts, bearings, fans and other parts when necessary.
- Adjusted thermostats to ensure desired temperatures were maintained in designated areas.
- Cleaned evaporator coils, condenser coils and filters of the HVAC system.
- Followed safety protocols while working with refrigerants such as Freon.
- Worked closely with technicians in order to complete assigned tasks efficiently.
- Operated tools like drills, saws, safely during installation or repair works.
- Installed insulation materials around pipes, ducts and other components of the HVAC system.
- Repaired and replaced defective parts of HVAC systems as needed.
- Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
Customer Service Representative
Sykes Call Center
Malvern, AR
08.2021 - 12.2024
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Oreilly Auto Pats
Texarkana, TX
01.2020 - 06.2024
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Grocery Stocker
Walmart
Texarkana, TX
02.2023 - 04.2024
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Palletized merchandise for easy movement to sales floor locations.
- Assessed floor displays to restock merchandise.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Adhered to safety protocols while unloading shipments from delivery trucks.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Assisted customers in locating desired items within the store.
- Replenished items to maintain stock availability.
- Lifted materials of varied weights on regular basis.
Education
High School Diploma -
Drew Central High School
Monticello, AR05-2010
Skills
- Great attention to detail
- Fine organizational skills
- Great communication skills
- Able to work solo or with a team
Affiliations
- Youth Baseball Coach
- Cub Scout Volunteer
- School Volunteer
- Full Time Father
Languages
English
Professional
References
References available upon request.
Timeline
Hand
Krause Service Company
09.2024 - 04.2025
Grocery Stocker
Walmart
02.2023 - 04.2024
Customer Service Representative
Sykes Call Center
08.2021 - 12.2024
Customer Service Representative
Oreilly Auto Pats
01.2020 - 06.2024
High School Diploma -
Drew Central High School
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