Thomas Plante III
Smithtown,NY
Summary
Customer service professional prepared to contribute extensive expertise in client relations and problem resolution. Proven ability to enhance customer satisfaction through effective communication and adaptable solutions. Known for fostering team collaboration and consistently achieving desired outcomes, employing key skills in active listening and conflict resolution. Extensive compliance in numerous regulations.
Overview
5
5
years of professional experience
Work History
Customer Consultant
Flagstar Bank, FSB
04.2024 - 07.2025
- Communicate with banking clients to help assess their banking needs. Facilitating all financial transactions including deposits, withdrawals, currency exchange and wealth management. Complying with all regulations, including consumer protection, anti-money laundering, and cybersecurity. Adhering to all regulations to avoid penalties and legal action. Responsible for accuracy and security of reserve vault. Commended for repeated accuracy and no discrepancies in cash box. Responsible for scanning documents. High volume sales promoting of products and rates.
- Participated in ongoing professional development programs, staying current with industry best practices and emerging trends in customer service techniques.
- Worked 30 hours per week,
Junior Accounting Clerk
Stew Leonard's
11.2020 - 04.2024
- Audit the cash at the beginning of shift and maintain the cash flow of 20 registers until closing. Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files. Attention to detail that all postings were accurate and coded properly. Balanced all cash accounts and checked totals for evening deposit. Bundle all bills and coins for the store vault. Tallied all cash receivables in the store for day totals. Prepared bank deposits. Handled the sale of all lottery tickets and maintained all lottery scratch off books. Worked in customer service handling issues customers had with returns, product damage, pricing issues, and dissatisfaction with service. Resolved issues by providing undivided attention, listening to customers complaint and providing a quick and satisfactory resolution.
- Worked 30 hours per week.
Education
Associates of Arts -
Suffolk Community College
08.2020
Skills
- Client support
- Financial analysis and reporting
- Innovative problem resolution
- Strong attention to detail
- Regulatory Compliance
Timeline
Customer Consultant
Flagstar Bank, FSB
04.2024 - 07.2025
Junior Accounting Clerk
Stew Leonard's
11.2020 - 04.2024
Associates of Arts -
Suffolk Community College
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