Thomas Pollard
Lawton,OK
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Reliable, energetic Mechanic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements in Transit industry.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Director of Maintenance/IT Technician
LATS
03.2020 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Documented findings and actions taken.
- Ordered parts necessary for vehicle repairs and new installations.
- Disassembled and repaired diesel engines in automobiles, trucks and buses
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Collaborated with other departments to identify and solve software issues.
- Developed and designed software for variety of applications.
- Wrote and updated detailed technical documentation for software applications.
- Implemented and maintained software and hardware
91B Wheeled Diesel Mechanic
US Army
09.2016 - 04.2020
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Installed new systems and components in vehicles.
- Inspected vehicle systems to assess function and uncover defects.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Ordered parts necessary for vehicle repairs and new installations.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Documented findings and actions taken.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
Lead Data and Communication Tech
Comletric (Wells Fargo)
07.2007 - 01.2015
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments
- Studied client requirements, developing and implementing software solutions that fit with expectations.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and designed software for variety of applications.
- Utilized source control systems to manage software development cycle.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Established and maintained relationships with software vendors.
Education
GED -
Cerritos College
Cerritos, CAPLSA0 Maintenance Course - undefined
Oshkosh Defense
Fort Sill, OKWheeled Vehicle Mechanic Diploma - undefined
Ordnance School
Fort Lee, VARefrigerant Recovery/Recycle Qualification - undefined
Ordnance School
Fort Lee, VASkills
- Supervisor
- Proficient in Mechanic tools and equipment
- Leadership
- Ability to adapt and overcome all obstacles
- Ability to troubleshoot and Problem solve
- Honesty and Fairness to Others
- Lift/Crane Operations
- Forklift Operations and Maintenance
- Self Recovery Operations and Maintenance
- Creativity and innovation
- Strategies and goals
- Coaching and mentoring
- Cross-functional team leadership
- Program management
- Contract negotiation
- Innovation management
- Performance management
- Leadership development
- Facilities management
- Business strategy
- Relationship building
- Business administration
- Budget control
- Information technology management
- Networking strategies
- Security patching
- Application installations
- System performance optimization
- Help desk operations
- User training
- Helpdesk services
- Network troubleshooting
- Mobile device management
- Network security
- Remote support
- Software updating
- Mobile fleet management
- Server maintenance
- Data recovery
- Software deployment management
- System administration
- Hardware installation
- Troubleshooting and Diagnostics
- Network maintenance
Timeline
Director of Maintenance/IT Technician
LATS
03.2020 - Current
91B Wheeled Diesel Mechanic
US Army
09.2016 - 04.2020
Lead Data and Communication Tech
Comletric (Wells Fargo)
07.2007 - 01.2015
PLSA0 Maintenance Course - undefined
Oshkosh Defense
Wheeled Vehicle Mechanic Diploma - undefined
Ordnance School
Refrigerant Recovery/Recycle Qualification - undefined
Ordnance School
GED -
Cerritos College
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