Thomas Porcello
Palm Beach Gardens,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
BDC Representative
Grieco Chevrolet Delray Beach
02.2023 - Current
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
Lead Intake Coordinator
Beach House Center
04.2018 - Current
- Was classified as Lead Intake Coordinator, but I gained experience and abilities from working in other departments for this company
- My duties included handling admissions, training other intake coordinators, reporting roadblocks to the Chief Clinical Officer that I was not licensed to make the call on, scheduling, retrieving insurance and personal information from clients, documenting medical and HIPPA law protected information accurately through the Medical System (KIPU)
- During 2.5 years of employment, I was promoted through 3 departments.
Bartender
Johnny Mangos
08.2021 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
BDC Representative
I95 Nissan
09.2022 - 02.2023
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
BDC Representative
Napleton Aura
06.2022 - 09.2022
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Licensed 4-40 Agent
Brightway Insurance
10.2017 - 04.2018
- This was a Customer Service internship to learn the insurance business
- Attended school on the side at UCF online for a 4-40 License.
Director of Outpatient Services
Chiron Recovery Center
08.2014 - 07.2016
- Started as a tech and moved up within under a year to Director
- When I took the promotion, I had created a clinical and daily housing program for potential patients and staff to follow
- I hired and trained staff and set up the program with the help of a Lead Clinical Therapist.
Education
4-40 License - Insurance Brokrage
UCF Online
04.2017
Auto Technician -
Lincoln Technical Institute
08.2012
Skills
- Healthcare
- Mental health and addiction
- Insurance brokerage
- Auto mechanic tech
- Phone sales/customer service
- Face-to-face communication skills
- Food Safety and Sanitation
- Point of Sale Operation
- Opening and Closing Procedures
- Processing Payments
- Cash Handling
- Verbal Communication
- Task Prioritization
- Customer Service
- Multitasking
- First Aid/CPR
- Calm Under Pressure
- Computer Skills
- MS Office
- Remote Office Availability
- Organizational Skills
Additional Information
Currently at Gatehouse Treatment: Admissions coordinator: Live phone campaign, and online inquiries, leads also provided by business development team to qualify and bring into treatment. Job duties include: Building and contacting prospective clients to qualify if they are appropriate for treatment, and if they have the financial means via Self pay, or Insurance. Finding a budget with clients and or evolving family members to satisfy Insurance deductible/out of pocket costs to enter treatment. Closing other team members' cases, as we work our own and others as a team when the team member is off. Took on the role of handling In state Medicaid cases, as well as Commercial Insurance clients (which no other team member handles).
Timeline
BDC Representative
Grieco Chevrolet Delray Beach
02.2023 - Current
BDC Representative
I95 Nissan
09.2022 - 02.2023
BDC Representative
Napleton Aura
06.2022 - 09.2022
Bartender
Johnny Mangos
08.2021 - 07.2023
Lead Intake Coordinator
Beach House Center
04.2018 - Current
Licensed 4-40 Agent
Brightway Insurance
10.2017 - 04.2018
Director of Outpatient Services
Chiron Recovery Center
08.2014 - 07.2016
4-40 License - Insurance Brokrage
UCF Online
Auto Technician -
Lincoln Technical Institute
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